Cricket Wireless Authorized Retailer

3.7
213 reviews
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Business Details

1904 US Highway 281, Marble Falls, TX
78654, United States
(830) 201-4437
https://www.cricketwireless.com/stores/tx/marble-falls/1904-us-highway-281
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About

Cell Phone Store
With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk, text, and data access, and no annual contract for cell phone service. Stop by our Marble Falls store today.

Location

Cricket Wireless Authorized Retailer
1904 US Highway 281, Marble Falls, TX
78654, United States

Hours

Reviews

3.7
213 reviews
5 stars
109
4 stars
26
3 stars
25
2 stars
12
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others, particularly the manager Carla, received multiple complaints for rudeness and lack of assistance.

Staff Knowledge

Several reviews highlight a lack of product knowledge among staff, leading to customer frustration and unresolved issues.

Wait Times

Customers frequently reported long wait times in-store, especially during busy periods, which negatively impacted their overall experience.

Mixed Experiences

While some customers had positive experiences and praised specific employees, many others expressed dissatisfaction with the service and management, indicating a divide in customer experiences.
  • BM
    berenice mendoza
    Dec 3, 2025
    5.0
    We were elated to hear the old manager has left the building! It’s evident the new staff is new but they are nice and very helpful!
  • SR
    Sofia Rodriguez
    Dec 2, 2025
    1.0
    Cellphone outages constantly in the summer and now in winter. Cricket always lets its customers down by making them wait on call for 20+ mins. They never compensate their customers for lack of service. Cricket is unreliable. I do not recommend this phone carrier.
  • GC
    Gervin Chiquirin
    Nov 3, 2025
    1.0
    Fui a que me activarán un cel con mi mismo número pero no quisieron activarlo porque como no lo compre en la tienda de cricket no quisieron activarlo no le resuelven nada a uno que dice que uno tiene que comprar el cel con ellos
  • ML
    Moisés Lemus
    Oct 9, 2025
    1.0
    Una desgracia de servicio, super lentos.
  • JH
    Jan Hull
    Sep 27, 2025
    1.0
    I went to the cricket store to get my phone fixed today and the manager refused to help me. I am an elderly woman who has used cricket for years. My phone had talk back turned on and Carla told me there was nothing I could do and rudely turned me away. I came to Walmart and they fixed my phone for me with no question or charge. I decided to switch my carrier anyway because I don't want to be with a carrier that treats their customers that way. She should be removed from that position because she has a nasty horrible attitude.
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Frequently Asked Questions About Cricket Wireless Authorized Retailer

What types of cell phone plans does Cricket Wireless Authorized Retailer in Marble Falls offer?

Cricket Wireless offers customizable cell phone plans including unlimited talk, text, and data with no annual contract to fit your lifestyle.

Where is Cricket Wireless Authorized Retailer located in Marble Falls?

It is located at 1904 US Highway 281, Marble Falls, TX 78654, USA.