Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Lubbock for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
266 reviews
5 stars
165
4 stars
28
3 stars
14
2 stars
11
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some employees received high praise for their helpfulness, while others were described as rude and unprofessional.
Wait Times
Many customers reported excessively long wait times, often leading to frustration and dissatisfaction.
Professionalism
There were multiple complaints regarding the lack of professionalism from staff and management, with some customers feeling disrespected.
Employee Recognition
Several customers highlighted specific employees for their exceptional service, indicating that individual staff members can significantly impact customer experiences.
- JWJames Wakefield5 days ago1.0Absolutely horrible service. Didn’t ask us to sit down, didn’t put their phone down so he could LOOK at us, told us the only way we could update was to use the app…he could do nothing for us. We pay our bill on time, every month, without fail. So we help pay HIS salary. But our plan was an older plan so he couldn’t help us. 🤷🏼♀️I called the Verizon store in Childress and they said, come in and we will do whatever we need to do to help you update your phone. THAT is customer service.
- LHLane HaleJan 5, 20265.0Amber did more for us than any employee has done for us anywhere. Issues that other Verizon stores said were impossible to fix she took care of in minutes. Subscriptions that were broken, iPads that had stopped functioning, years worth of problems fixed by her in a matter of 30 minutes. This is the best service I have ever had at a Verizon store and I will be going out of my way to return here for any future purchases.
- MMMalcom MckayDec 18, 20255.0I was searching for a new provider and was recommended Verizon. I called the store and spoke to Anthony and when I arrived he was extremely professional with his assistance. I got a better plan at a much better price and I got a new galaxy s25 plus and he transferred everything for me, I was so impressed I wanted to compliment and thank him. Sincerely Malcom McKay.
- FAFatuma AbukarDec 8, 20251.0We visited this location to purchase new phones, and from the moment the representative approached us, something felt off. He took our information and went to the back but never returned to assist us. After waiting about 20–25 minutes with no communication, we decided to leave. As soon as we walked out of the building, we saw from our car that he came out and went directly to another customer without even checking on us first. It made us wonder if there are cameras in the back and he saw that we had left. Overall, the experience was unprofessional and disappointing.
- TSTrent StuckeyNov 29, 20251.0Complete lack of professionalism from management. Terrible place. Won’t ever go back and won’t ever use Verizon service ever again.
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Lubbock?
The Verizon store in Lubbock is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Which mobile brands does the Verizon Lubbock store carry?
They carry popular brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services does Verizon in Lubbock offer for business customers?
They offer business cell phones, mobile hotspots, tablets, and laptops with mobile and voice plans.
Does Verizon in Lubbock provide options for order pickup and delivery?
Yes, they offer in-store pickup and curbside pickup. They also provide free 2-day shipping, express lockers, and same-day delivery in select areas.
How can I schedule an appointment or shop at Verizon Lubbock?
You can schedule an in-store appointment or place an online order via their website or My Verizon app for convenience.
What forms of payment does Verizon in Lubbock accept?
They accept checks, debit cards, and mobile NFC payments; cash is not required exclusively.
What is the address and contact phone number for Verizon in Lubbock?
Verizon is located at 5021 Milwaukee Ave, Lubbock, TX 79407. You can call them at +1 806-474-7380.
What restaurants are near Verizon in Lubbock for a meal before or after my visit?
Nearby dining options include Chicken Salad Chick for southern dishes, Sushi Nami for Asian cuisine, and The Plaza Restaurant for Tex-Mex meals.
Are there any popular retail stores near Verizon in Lubbock?
Yes, nearby retail spots include GNC for vitamins and supplements, Jared and Pandora for jewelry and accessories, and Justice for children's clothing.
What options are available nearby for coffee or dessert near Verizon?
You can visit Starbucks for coffee, or enjoy desserts at D'lish Sweets & Gelato and Crumbl - Lubbock nearby.