Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Lubbock for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
261 reviews
5 stars
163
4 stars
28
3 stars
14
2 stars
11
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some employees praised for their helpfulness and dedication, while others are criticized for rudeness and lack of assistance.
Long Wait Times
Many customers reported excessively long wait times for service, leading to frustration and dissatisfaction.
Employee Recognition
Several employees, particularly Bree and Enrique, received high praise for their exceptional service and problem-solving abilities.
Store Management Issues
Customers expressed concerns about poor management practices, including inadequate staffing and unprofessional behavior from some managers.
Misleading Information
There were complaints about misleading information regarding store hours and service availability, contributing to customer frustration.
- MGMatthew GalliNov 5, 20255.0Absolutely above and beyond customer service specifically the current manager I didn’t quite catch his name, but he had red hair and lots of cool tattoos along with a woman named Amber. I was having issues setting up a new account at this location. It took well over an hour, but they are both very patient and dedicated. I will be recommending this store to everyone who wants to switch cell providers and I’ll be coming back for all my own needs.
- MMMalachiNov 5, 20251.0THE STORE MANAGER ISNT WILLING TO PROVIDE SERVICE TO DISABLED PEOPLE. We bought a phone online and wanted to pick it up and the manager required that the bed ridden disabled person somehow mange to travel an hour into Lubbock and pick up her device and would not cooperate when we tried to find alternative solutions. "Customer Service" is an automated system that leads no where. Worst Experience we ever had.
- CACody AkinOct 30, 20251.0Was just basically told to leave this store at 7:25 because after 7:30 they only take appointments. When I pointed out we were there before then the woman in charge caught an attitude with us and said that it is “unfair” to her workers for us to come so late. We have been with verizon for years and have a family plan with 7 people after this we will be looking elsewhere for a phone provider.
- SDSabrina DunfordOct 22, 20251.0This store has the worst customer service and they never answer the phone . I returned to get the right cord for my internet box and he literally locked door in my face at 7:59 even though I’ve been calling since 730
- KKKathy KittenSep 29, 20255.0Great service!
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Lubbock?
The Verizon store in Lubbock is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Which mobile brands does the Verizon Lubbock store carry?
They carry popular brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services does Verizon in Lubbock offer for business customers?
They offer business cell phones, mobile hotspots, tablets, and laptops with mobile and voice plans.
Does Verizon in Lubbock provide options for order pickup and delivery?
Yes, they offer in-store pickup and curbside pickup. They also provide free 2-day shipping, express lockers, and same-day delivery in select areas.
How can I schedule an appointment or shop at Verizon Lubbock?
You can schedule an in-store appointment or place an online order via their website or My Verizon app for convenience.
What forms of payment does Verizon in Lubbock accept?
They accept checks, debit cards, and mobile NFC payments; cash is not required exclusively.
What is the address and contact phone number for Verizon in Lubbock?
Verizon is located at 5021 Milwaukee Ave, Lubbock, TX 79407. You can call them at +1 806-474-7380.
What restaurants are near Verizon in Lubbock for a meal before or after my visit?
Nearby dining options include Chicken Salad Chick for southern dishes, Sushi Nami for Asian cuisine, and The Plaza Restaurant for Tex-Mex meals.
Are there any popular retail stores near Verizon in Lubbock?
Yes, nearby retail spots include GNC for vitamins and supplements, Jared and Pandora for jewelry and accessories, and Justice for children's clothing.
What options are available nearby for coffee or dessert near Verizon?
You can visit Starbucks for coffee, or enjoy desserts at D'lish Sweets & Gelato and Crumbl - Lubbock nearby.