Verizon

4.3
239 reviews
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Business Details

7908 University Ave, Lubbock, TX
79423, United States
(806) 500-2311
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Lubbock, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
7908 University Ave, Lubbock, TX
79423, United States

Hours

Reviews

4.3
238 reviews
5 stars
177
4 stars
20
3 stars
8
2 stars
10
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and attentive, with specific mentions of employees like Juan and Melinda.

Sales Experience

Several reviews highlighted positive sales experiences, noting that staff were knowledgeable and made the purchasing process easy.

Staff Knowledge

While many employees were described as knowledgeable, some customers reported instances of staff being uneducated about products and services.

Store Environment

The atmosphere was generally described as friendly and welcoming, although some customers noted issues with cleanliness and maintenance.

Long Wait Times

Customers frequently mentioned long wait times, particularly when the store was busy or understaffed.
  • MM
    Mona
    Oct 7, 2025
    5.0
    Melinda is my go to girl! She’s at the 80th and university store! She always takes really good care of me and my family!
  • PM
    Pam Mcpherson
    Oct 2, 2025
    5.0
    Screen protector cracked AGAIN! The guy who was there was very helpful!
  • AM
    Ayden Hayes Music
    Sep 20, 2025
    5.0
    Phillip was awesome made the process so easy!
  • TD
    Toni Daniel
    Aug 12, 2025
    5.0
    They always treat me with respect. Listens to my concerns and works with it. I always walk out with a smile on my face. I would refer them to anyone.
  • CJ
    Crystal Jenkins
    May 9, 2017
    1.0
    When doing a simple return of an ACCESSORY (wireless charging pad) which was not connected to any line of service, I first had to wait for the salesman to text someone not physically in the store to ask how to do the return. I then had to wait for the reply. When that took too long he called someone else for directions. After 20 minutes the process was finally underway. Or so I thought. The salesman had no change. I then had to wait for him to drive (in his own words) "across town" to go to the BANK for change. There are many restaurants, convenience stores, and a grocery store he could have gone into ON THE SAME BLOCK as this location. There was no wait when I walked in. What should have been a 5 minute encounter was turned into an hour+ ordeal. In my opinion the people who work in this store are not knowledgeable, have no sense of urgency, and are unprepared for customer interaction as well as business transactions.
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Frequently Asked Questions About Verizon

What types of products does Verizon at 7908 University Ave offer?

Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.

What are the store hours for Verizon in Lubbock, TX?

The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturdays from 10:00 AM to 8:00 PM, and Sundays from 12:00 PM to 5:00 PM.