Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 2180 FM 423 in Little Elm, TX 75068
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.6
467 reviews
5 stars
410
4 stars
11
3 stars5
2 stars4
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received high praise while others were described as rude or unhelpful.
Staff Knowledge
Several customers highlighted the knowledge and helpfulness of specific employees, particularly Zee, Lexi, and Haseeb.
Long Wait Times
Customers frequently reported long wait times and understaffing, leading to frustration.
Management Issues
Negative feedback regarding store management, with reports of poor handling of customer issues and lack of support.
Product Availability
Complaints about the store being out of stock on popular items and confusion regarding orders.
- IRIsabel Reyes1 day ago1.0Horrible atencion.....
- JTJoy TouchstoneNov 16, 20255.0Great customer service and straight forward advice on plans. It was a little out of the way but I will continue to use this Verizon store.
- JMjohnny maldonadoNov 5, 20255.0Clean store. Got what I needed. Call ahead
- LWLacy WoodsOct 31, 20251.0Absolutely disgusting human being in the store! The rudest man in charge! DO NOT HO HERE! The worst customer service experience EVER!!!!!!!
- GCGloria ChaOct 5, 20255.0Great help in getting a new carrier for the mobility and home internet service; store manager was friendly and helpful
Frequently Asked Questions About Verizon
What products and brands does Verizon at 2180 FM 423 offer?
Verizon offers Verizon Wireless services, smartphones, tablets, accessories, smartwatches, and prepaid mobile options featuring brands like Samsung, Google, Apple, Motorola, and LG.
What are the store hours for Verizon in Little Elm, TX?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sundays from 11:00 AM to 5:00 PM.
Does Verizon offer in-store or curbside pickup services?
Yes, Verizon offers both in-store pickup and curbside pickup services for customer convenience.
What payment methods are accepted at the Verizon store in Little Elm?
The store accepts American Express, Cash, Discover, MasterCard, and Visa as payment options.
Is the Verizon store in Little Elm wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate customers with disabilities.
Does the Verizon store require appointments for visits?
No, appointments are not required to visit the Verizon store in Little Elm.
How can I schedule services or manage my account with Verizon?
You can schedule services and manage your account using the My Verizon app available at https://apps.apple.com/us/app/my-verizon/id416023011 or via https://m.vzw.com/naR38wFT?locationcode=Q532901.
What nearby places can I visit before or after shopping at Verizon in Little Elm?
You can visit nearby Starbucks for coffee, Schlotzsky’s restaurant for a meal, or Lapels Dry Cleaning for laundry services, all within the vicinity of Verizon.
Are there emergency medical facilities close to the Verizon store in Little Elm?
Yes, there are multiple emergency rooms nearby including Texas Health Emergency Room - Little Elm, City Hospital Emergency Care Center, and ER of Texas Little Elm.
Where can I fuel my vehicle near the Verizon store in Little Elm?
Nearby fuel stations include RaceTrac, Kroger Fuel Station, QuikTrip, and Kroger Fuel Center, all conveniently accessible from the Verizon location.