Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Liberty for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
243 reviews
5 stars
134
4 stars
41
3 stars
25
2 stars
11
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and knowledge of staff, others reported rude and unprofessional behavior.
Store Experience
Many customers appreciated the clean and welcoming environment of the store, although some noted long wait times and inadequate staffing.
Product Knowledge
Several reviews highlighted the staff's knowledge about products and services, but there were instances where employees were unfamiliar with specific devices.
Pricing Concerns
Customers expressed dissatisfaction with pricing, citing high costs and feeling overcharged for services.
Technical Support
While some customers received effective technical support, others experienced frustration with unresolved issues and poor corporate support.
- SMScott McquadeOct 6, 20251.0I am not sure why I bother with Verizon anymore?! I originally chose them 25 years ago because of the "coverage" and for the helpful phone and store support you would get. It's gone from them having a dedicated tech support team in the actual store, to them rolling their eyes when you had a tech question and not a new SALE question, to them charging me a fee before they would even offer to help me, to now, refusing to even look at my phone and tell me to call tech support. "They are only here to sell me a new device". Hello T-MOBILE! Your service sucks but at least I can save $75.00 a month. I guess the salesman was nice enough to look up the direct support tech line so I am not mad at him. I guess this either comes from the store level or corporate. But HEY Verizon! When I do buy an average of close to $1,000 a year in equipment and another $2,500 a year in device connected services don't you think that I might factor in ongoing customer service into that? Been loyal to that store since it opened. Thanks!!
- DMdoloris mottoloOct 2, 20251.0Absolutely worst service I’ve ever received from this store! Walked in to get assistance on my account and in return they sat down and told me they couldn’t help me.
- VSVeronica SealySep 4, 20255.0Ali helped me get a new Sim card to transfer my phone service from another carrier. He was very helpful and communicative. We were in and out under 20 minutes.
- PBPMTasha B.Aug 9, 20255.0This store rocks!!! 😁They fixed my phone from some weird font issues and all of the employees worked together and were extremely nice!!! Definitely recommend this location! Great customer service 💯
- SBSamantha BunfillAug 2, 20255.0Joshua was extremely informative, and made my husband and I both feel at ease. He made the entire experience seamless and easy, while also making sure we knew everything that was going on. Joshua made sure to answer all of our many questions, never losing patience with us even though we arrived very late and were there passed closing time. We left that store feeling completely satisfied with our interaction and the transaction we made. 11/10
Frequently Asked Questions About Verizon
What products and services does the Verizon store in Liberty offer?
The Verizon store in Liberty offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, business mobile devices, mobile plans, wireless internet plans, and voice plans.
What are the Verizon Liberty store's opening hours?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM (America/Chicago timezone).
Can I schedule an appointment before visiting the Verizon store?
Yes, you can schedule an in-store appointment online or through the My Verizon app to ensure personalized service.
What are the options for receiving online orders from the Verizon Liberty store?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas for your online orders.
Does the Verizon Liberty store accept different payment methods?
Yes, the store accepts pay by check, debit cards, and mobile NFC payments, and does not require cash only.
What brands of mobile devices are available at Verizon Liberty?
Verizon carries devices by Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Liberty store.
Is there free Wi-Fi available at the Verizon Liberty store?
Yes, free Wi-Fi is available at the Verizon store in Liberty for customers.
What nearby places can help me if I rent a car to visit Verizon Liberty store?
Hertz Car Rental on North Main Street is nearby, making it convenient if you need a rental car to visit or explore Liberty after your store visit.
Are there places to eat near the Verizon store in Liberty?
Yes, nearby dining options include Papa John's Pizza, Pizza Hut, and Liberty Cafe, where you can enjoy a meal before or after your Verizon visit.
What parks or recreational areas are close to the Verizon store in Liberty?
Hayes Park and the Trinity River National Wildlife Refuge are nearby, perfect for a relaxing visit before or after shopping at the Verizon store.