VCA Terrell Animal Hospital

Reviews

• LS

  Liz Skewes

  Oct 30, 2025
  5.0
  After taking a previous pet to a place nearby that was usually chaotic, smelly, and disorganized, i switched to Terrell. Now they've been taking care of my cats for four years and they've been highly attentive and professional every time. Each doctor we've seen has been gentle and thorough and the experience is always as relaxed as a vet visit can be! They're not overpriced, they're willing to work with you on costs and payment plans, and for four years, they've been highly reliable. This is my spot.
• MM

  Mark M

  Jul 2, 2025
  1.0
  Terrell Animal Hospital, over the past two years, consistently charged for services not performed. Now this year, they used my credit card to send me products I didn’t order or receive, and refused to credit my account. Check your bills and credit card statements! Moving to new vet. Reply to Terrell's Comments: I did tried to speak to your hospital manager who wouldn't talk with me, only passed on messages to the kind technician who answered your phone, and your clinic refused to take responsibility of VCA Terrell Animal Hospital charging my CC without my approval. I contacted your vendor who took remedied your mistake, at best or possible fraud at worst. I will continue to use VetSource but I am taking my dog to a new clinic and will no longer provide positive reviews of VCA Terrell in Lakeway Texas.
• AG

  avery guggenheim

  Jan 21, 2024
  5.0
  The VCA Terrell team took care of my sweet Bella for years - they were always so compassionate and kind even though bella tended to be on the spicier side. Dr. Sanchez was always so kind and patient with my girl, and I’m extremely grateful for his efforts with Bella. Bella fell ill recently and I had to make the hard decision to put her down. I was extremely heartbroken as Bella was my childhood cat - The whole process was made as easy as possible for me by the entire VCA team. Bella and I were met with respect and compassion, the front desk staff was exceptional and respectful - I really needed their support and they went above and beyond. The room was comfortable, safe and truly a love letter to Bellas life - she had a kind note given by the whole team. I’m very grateful. Dr. Fortin and I believe Andrea came in with an immense amount of support and kindness. Andrea worked above and beyond to help me as much as possible and Dr. Fortin provided us the kindest treatment. The whole team was extremely kind, respectful and honest with the whole process - they made sure to answer all my questions and were extremely patient with me. Bella left the world with dignity and a whole lot of love - not just from myself, from the whole team. The team has also sent personal messages extending their support during this hard time - I could not thank this whole team enough. Losing Bella was a true heartbreak for me - but without the VCA Terell team, I wouldn’t be as at peace with Bellas passing as I am. Thank you to the whole team - I am forever grateful.
• TH

  Ted H

  Jan 17, 2017
  5.0
  Dr Terrell and his staff are without doubt the finest folks in animal care I have ever dealt with. Professional, competent, and unfailing sensitive and interested in my dog. I changed vets after moving from Westlake to Lakeway, and this has been one of the happier outcomes of that move. Highest recommendation.
• SS

  Sara Swanson

  Oct 12, 2016
  5.0
  awesome office and staff. Always available for any question or urgent appointment

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