Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in La Porte, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
252 reviews
5 stars
206
4 stars
12
3 stars
8
2 stars
7
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff members like Liz, Frank, and Kent, while others reported negative experiences with unhelpful staff.
Knowledgeable Staff
Several reviews highlighted the knowledge and professionalism of employees, particularly Liz, Kent, and Jamie, who effectively addressed customer needs.
Long Wait Times
Customers frequently mentioned long wait times in the store, leading to frustration, especially when only a few staff members were available.
Mixed Experiences
Customers reported both positive and negative experiences, with some praising specific employees while others criticized the overall service quality.
Management Issues
Several reviews pointed to poor management practices, including lack of staff training and inadequate support for employees, impacting customer service.
- JFJoshua FettNov 15, 20255.0The Verizon rep was helpful, for me setup with a new phone and on my way.
- MPMark PoolOct 22, 20253.0I would love to be able to get in touch with the owner of this business. I had a good and bad experience on different occasions but all related to a single transaction. I changed phones and the visit with Liz was a good experience, it was late in the day and she was very knowledgeable, welcoming and friendly. The phone transfer process was taking longer than we had time to wait so we left and return another day to turn in a phone we traded on after the transfer was completed and clearing the old device. Upon returning the next day I spoke to Chanel and she had no idea on the value of the phone, it was originally set for 600 dollars for a trade but she only offered between 150 to 300 so I left in frustration to return when Liz was available. Returning when Liz was available went well but there was a supervisor type male now in the store watching them work, I believe his name was Erich, he proceeded to tell Liz he was watching her and she better get it right and use all the tools available to her. I spoke up and said she had been nothing but pleasant and how I'm a customer's presence was not the time to be disciplined. We continued to have that discussion while Liz quickly and effectively handled my issue and it was as simple as looking at the account where it showed trade in value. I hope whatever issues this store is having get addressed but I can say the Liz was not any part of the issue thru my experience. Again I hope to be able to speak to someone that owns this store for any questions they may have.
- MSMary stromekOct 19, 20255.0The gentleman that was there was amazing
- DNDoug NettlesSep 24, 20255.0Great job of getting my new 17 Pro Max activated and running for me
- AAAddison AguillardSep 19, 20255.0Will hooked us up and was super helpful the entire process
Frequently Asked Questions About Verizon
What types of products can I find at the Verizon store in La Porte, TX?
The store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, and Motorola.
What services does the Verizon Authorized Retailer in La Porte provide?
They provide services such as new lines, device upgrades, new devices, accessory sales, and in-store pickup.
What are the operating hours for the Verizon store at 8610 Spencer Hwy?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and on Sundays from 12:00 PM to 6:00 PM.
What payment options are accepted at this Verizon Authorized Retailer?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the Verizon store offer in-store pickup for orders?
Yes, in-store pickup is available for customers placing orders.
Can I recycle my old electronics at the Verizon store in La Porte?
Yes, the store offers electronics recycling services.
What languages are spoken at the Verizon Authorized Retailer in La Porte?
The staff speak English and Spanish to assist customers.
Are there any nearby places to visit after shopping at Verizon?
Yes, nearby you can visit Lovely Nails & Spa for a relaxing beauty treatment or enjoy wings at The Wing Factory La Porte, a popular sports bar and restaurant.
Is there a nearby arcade where families can have fun near the Verizon store?
Yes, Game Bros. is an arcade located close to the Verizon store, providing a fun option for families and visitors.
If I need insurance services, are there nearby agencies around the Verizon store?
Yes, you can find Frank Nance - State Farm Insurance Agent and Oscar Meza: Allstate Insurance nearby for insurance needs.