Cricket Wireless Authorized Retailer

Reviews

• RC

  Rickey Cason

  Oct 30, 2025
  5.0
  Y'all are the best! Thank you so much corey
• MR

  Michael D Manning (Rabbit)

  Sep 24, 2025
  2.0
  My previous provider if 30 years was bought by Verizon and the service went from excellent to terrible. I walked into Cricket with a working phone with wifi calling and walked out with a paperweight..... Two technicians and the manager were working on my phone and decided to pull the sim/SD card tray out with the phone still on. Corrupted my SD card and deleted all info on my phone. And the real kicker is they never got my phone/service activated.
• SR

  scott reagan

  Jul 2, 2025
  1.0
  I've had cricket for many years because there's really no choice you have to pick some sort of provider nowadays my debit card got compromised so I had to reestablish autopay. I called cricket and gave him the new information they said I was good to go and 30 days later my phone was turned off. I called back explain the situation gave him my information again they told me I was good to go 30 days later my phone was turned off. This happened 3 months in a row which affected my total amount that I paid and it was very discouraging because it seemed like it should have been a simple task. When I asked if they could give me any credits or anything to reimburse me for this problem so they told me no. After many years I'm going to look into another provider I don't know if another provider will be better but they can't be any worse
• DC

  Dale Carse

  Jun 27, 2025
  5.0
  While on vacation, my wife’s phone had issues and would not open. I went to the Cricket store in Kerrville. The staff was very friendly and helpful. Brenda provided excellent customer and technical service. She was very patient and worked out the issues the phone was having and the phone is now working. Thanks Brenda.
• SB

  Scott Bloemker

  Jun 17, 2025
  1.0
  After the upgrade to One UI 7.0, I went to the Kerrville Cricket store to ask if there was a way to undo the upgrade. The woman working there proceeded to uninstall all of my apps that I have been using for the past 11 years on all my smart phones that I have had. She insisted that they were all viruses. They are NOT viruses, they are very useful tools that I have been using on all of my smart phones for many years. All of which had to be reinstalled after I left. The One UI 7.0 upgrade continues to make my phone a hindrance instead of a benefit, and I know there is a way to revert back, I just don't know how, and the Cricket employee removing all of my apps is NOT the answer.

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