Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Hurst for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.3
261 reviews
5 stars
120
4 stars
22
3 stars
22
2 stars
17
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for being unresponsive or rude.
Wait Times
Customers frequently reported long wait times for assistance, with some waiting over an hour without being helped.
Account Issues
Numerous complaints about billing and account management issues, including mishandling of accounts and lack of follow-up from staff.
Store Management
Store management received mixed feedback, with some managers praised for their professionalism while others were criticized for poor handling of customer concerns.
Sales Practices
Concerns raised about aggressive sales tactics and upselling, leading to customer distrust and dissatisfaction.
- JRJ Ray6 days ago1.0Bad internet service, even worse customer service
- TRTiffany Robertson6 days ago1.0Do not give your business to these people, you will get scammed. I was offered to upgrade my router to a business router for free. They charged me $204. They offered to upgrade my devices, turn in my old devices, and I would only have to pay the taxes. They charged me $738. They offered me 2 iPads for $5 a line on a promotion. They charged me $20 a line, and after I was billed said that the promotion didn’t apply to business accounts. I had three watches that were paid off, and they were still charging me equipment and surcharges for a year. When I asked about this, they said call customer service. Customer service refuses to give me my receipts. They refuse to give me phone call records for the countless hours I’ve spent trying to get my OneTalk business line to work properly. I also had a ghost line for a tablet that I never owned, and was paying equipment fees, surcharges, and line fees on. They refused to help with anything. I am now disputing my last charge, have already switched to AT&T, and have filed several complaints with the Better Business Bureau, as well as with the FCC. The phone service is terrible, the internet service is shoddy, and the sales reps are shady. Take my advice, save yourself the headache, and don’t ever do business with these people.
- JMJoseph MccuinDec 19, 20255.0Angel was an amazing help and awesome customer service! I will be back
- PPpablo perezDec 2, 20251.0This has been one of the worst experiences, I had a business account executive, named Daniel who is no longer there or was somehow promoted...set up and screw up my business account. I've sent him numerous messages and no response in reference to the mishandling of my account. I've been overpaying for my coverage, well over $100 month, with added lines and services that were never approved. Then I got a call from a guy named Larry, who still hasn't replied to my email who was supposedly taking over, still have issues with my billing. Talk about regret dealing with this store.
- DMDestinee MontoyaNov 29, 20251.0DO NOT COME HERE! My fiancé & I came in on SEPTEMBER 13th to trade in my phone from AT&T for the new iPhone. They stated we would receive the check to pay off my AT&T bill (over $900) within 3 days. I still have yet to receive it. We've called Verizon & come to this store multiple times & nobody wants to help us!!!! We called Verizon AGAIN today, and they stated the return form was never filled out properly initially! UPDATE: we waited another 3 days like we were told & now are being told we have to wait 4-8 weeks to get the rebate! This is unacceptable! They are saying there is no way to expedite it, even though the mistake was made by a Verizon employee! & they are saying the cannot return our iPhone that we trade in.
Frequently Asked Questions About Verizon
What types of mobile phones are available at the Verizon store in Hurst?
The Verizon store in Hurst offers the latest 5G smartphones including the new iPhone 15, Google Pixel 8, Samsung Galaxy S23, and more from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the store hours for Verizon in Hurst?
The Verizon store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Can I schedule an appointment at the Verizon store in Hurst?
Yes, you can schedule an in-store appointment online or through the My Verizon app for a convenient visit.
What delivery and pickup options does the Verizon store in Hurst offer?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas for your convenience.
What payment methods are accepted at the Verizon store in Hurst?
The store accepts debit cards, mobile NFC payments, paycheck payments, and does not require cash only.
Does the Verizon store in Hurst offer services beyond mobile phones?
Yes, they provide mobile plans, wireless internet plans, voice plans, and products like business cell phones, mobile hotspots, tablets, and laptops.
What languages are spoken at the Verizon store in Hurst?
The Verizon store staff speaks English and Spanish to assist customers.
What nearby places can I visit before or after my appointment at Verizon in Hurst?
Nearby you can visit places such as Chick-fil-A for a meal, The Vitamin Shoppe for supplements, or buybuy BABY for baby gear and furniture.
Are there any nearby beauty and spa salons close to the Verizon store in Hurst?
Yes, nearby beauty and spa options include Regis Corporation, Candy's Sweet Styles, Blue Moon Esthetics, Tendrils and Twigs Salon Spa, and Changes Salon.
Where can I find other retail stores near the Verizon store in Hurst?
Close to Verizon, you can find retail stores such as Ross Dress for Less, Office Depot, GameStop, and Specs Wines, Spirits and Finer Foods.