Verizon

Reviews

• KS

  Kathleen Seebaum

  3 days ago
  1.0
  It was a Horrible experience!! The kid working at the store was not helpful. He couldn’t pull up our plan or explain the costs of a new phone. He was put out when we asked questions. We left and went to the Verizon down the road.
• KW

  Karen Wilson

  Oct 2, 2025
  5.0
  I only give 5 stars because we had the most incredible experience little over a week ago with DALTON!!! We went in to add me to my kids line but ended up getting all 3 of us new phones and new plans that will save money. I have been in the service field my entire life and without a doubt can say that Dalton is a prize asset to this company. He literally spent 3 hours with us, as he made sure all the customers coming in (which ended up to be a house full) knew he would be with them asap. He helped them when our phones were downloading or doing something that he did not need to do at that moment. We first went to the Verizon in Weatherford, we were barely greeted and was told they were short handed; there 2 of them. We left after 10 mins. and went to Hudson Oaks location and Praise God we got Dalton and he was the ONLY PERSON in the store. I am fairly new to this area, I love living in country but i find even though the people are so nice; they lack in customer service skills. I actually went back this week for help with phone as I am 71, he could not have been any nicer. He offered to help me any questions I had on how to work the new 17 Pro Max. If you do get a chance to get Dalton, consider it a blessing!!!
• JN

  Jachin Nugent

  Sep 26, 2025
  1.0
  One of the worst experiences I’ve ever had. DO NOT GO HERE!!!! Call them or do it all on the app yourself. The lady who worked and did all the paperwork for me messed everything up, had me come to the store 3 times in one day and the third she had already left to go home and left the other worker with me who proceeded to tell me to go to a different store cause he couldn’t help me, went to the other store next day and they told me idk why they sent you here we can’t do what they said. I call Verizon support the next day and they have me go back to the same nightmare store!!!!!!! Of which I couldn’t even get to talk to someone so then the representative on the phone said I’ll call the store and fix it all myself and would call me back, he never called me back nor fixed it. Finally called again to speak to same representative and he hung up on me. Finally got someone after calling again who actually knew what they were doing and proceeded to tell me the store (Hudson oaks) did everything wrong. PLEASE DO NOT GO HERE.
• KK

  Ken Kicker

  Sep 21, 2025
  5.0
  Dalton was fantastic! He had a store full of customers and multitasked very well. He handled each customer with the same level of professionalism regardless of how busy he was.
• MM

  Micah

  Sep 20, 2025
  1.0
  They rude.only one person working there.dont waste your time like i did

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