Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Houston for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
283 reviews
5 stars
139
4 stars
31
3 stars
11
2 stars
23
1 star
79
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor and dismissive service from staff, with several mentioning rude attitudes and lack of assistance.
Staff Competence
There were mixed reviews regarding staff knowledge and helpfulness, with some employees praised for their assistance while others were criticized for being unprofessional or unhelpful.
Store Management
Several reviews highlighted issues with store management, including unprofessional behavior and a lack of support for staff and customers.
Wait Times
Customers frequently mentioned long wait times for service, often feeling their time was not valued.
Positive Experiences
Despite the negative feedback, some customers had positive experiences with specific employees who provided excellent service.
- JPJose Ponce3 days ago5.0Super helpful. Very convenient location.
- RSREHAN SHAH5 days ago1.01. Restocking fee charged $50 for each product. At time of purchase was never told, when came to return, the attendee says, "it's written on the receipt to read". 2. Unprofessional 3. No product knowledge, attendee had to back and forth to cancel the item. 4. Trying to retain in a 2 year expensive contract. Good Bye Verizon Forever
- EEEben Enoh (EbenVlog)Dec 5, 20251.0Placed an order at this store for express pick within an hour. Showed up right after work before heading home and they were acting like they had to pick up the phone from a foreign place. Finally, after complaining for waiting forever, they got the order, didn’t give it to me, but went and put it in a lock next to me. What was the point of checking my id but crazy part is the lock didn’t work initially, so I had to wait even longer. Stores are useless just have it delivered because am worried how long it will take to drop off my trade at the store.
- PMPablo MoyanoNov 29, 20251.0The worst verizon in the USA. They tried to scam me into getting three lines in order to get the new IPhone 17 pro max. Told me my iphone 14 was worthless.They got mad as hell when I refused. A week later I went to a different verizon store and got 1,100 trade in for the phone they said was worthless.
- SCSierrah CostelloNov 24, 20255.0I stopped by the River Oaks location to drop off my trade-in and ended up waiting over 30 minutes, only to be met with rude attitudes. I decided to try this location instead, and Sel helped me right away and was incredibly kind and helpful. From now on, if I ever need to visit a Verizon store, this will be the only location I go to.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon location in Houston Heights?
The Verizon store in Houston Heights is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 11:00 AM to 6:00 PM.
What types of products does the Verizon Houston Heights store offer?
The store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.
Does the Verizon store in Houston Heights provide in-store pickup and delivery options?
Yes, Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
How can I schedule an appointment at the Verizon Houston Heights store?
You can schedule your in-store appointment online through Verizon's website or by using the My Verizon app.
Which languages are spoken at the Verizon Houston Heights store?
The store staff speaks English and Spanish to assist customers.
What payment methods does Verizon Houston Heights accept?
They accept checks, debit cards, mobile NFC payments, and do not require cash only payments.
Are there other nearby mobile phone stores close to Verizon Houston Heights?
Yes, T-Mobile is another nearby mobile phone store located near Verizon Houston Heights.
What nearby dining options are available for customers visiting Verizon Houston Heights?
Customers can visit nearby restaurants such as Pokeworks, Hawaiian Barbecue, L and L Hawaiian Barbecue, Chipotle Mexican Grill, and Bradley's Fine Diner for a meal before or after their visit.
Is there a nearby coffee shop where customers can relax when visiting Verizon Houston Heights?
Yes, Starbucks is located nearby where customers can enjoy coffee and snacks.
Are there any wellness or beauty services close to the Verizon store for customers interested in self-care?
Yes, Waxxpot Houston Heights (waxing and skin care), Citris Nail Spa (nail salon), Massage Heights (massage and wellness), and Great Clips (hair salon) are all nearby options.