Many customers praised the staff for their kindness and empathy, especially during difficult situations such as emergencies or end-of-life care.
Staff Professionalism
The veterinary team and support staff received consistent positive feedback for their professionalism, knowledge, and attentiveness to both pets and their owners.
Pricing Concerns
Several reviews mentioned that the services are on the pricier side, with some customers feeling that they were charged for unnecessary treatments or surprised by costs.
Mixed Experiences
While many customers had positive experiences, some reported issues with communication, billing, and service inconsistencies, indicating a need for improvement in these areas.
Convenient Services
Customers appreciated the accessibility of online appointment booking and follow-up communications, enhancing their overall experience.
PM
Pardis M.
Nov 17, 2025
2.0
I’ve been going here to see Dr Trlicia for years. I took my first dog ever to this clinic in 2014 and have been bringing my cats in more recent years. This year my cat got an ear infection. These are supposed to be simple to treat, but I’ve come to find out that Dr. T did not do the tests we paid for and was not truthful about treatment options. She made it seem like our cat’s ear would inevitably become disfigured and there’s no preventing this. After paying for a surgery and three separate treatments with Dr T, my cat’s ear infection has only gotten worse. She’s now had this infection for over four months. I took her to get a second opinion today and they said that the ear deformity ABSOLUTELY was preventable. My cat is now disfigured because the vets at VCA didn’t want to lift two fingers to care for their patient. I’m almost positive the reason Dr. T didn’t treat my cat and lied about the medications is because she knew she’d make very little money from us as we get our vaccines elsewhere. In this economy, who out here ISN’T concerned about finances? The clinic we went to for a second opinion received records from VCA and they brought the lies to my attention - otherwise I would’ve never known with all the jargon Dr T uses and never explains. I’m extremely disappointed as I’ve recommended many friends to Dr. T in the past. If you truly care about the health of your pets, do NOT bring them here. I gave two stars rather than one for previous years of good service.
WL
Wilder Lopez
Oct 10, 2025
5.0
Friendly people. Super expensive.
MM
Marc
Aug 16, 2025
1.0
Always surprises. First time i went I said I didn't want Simparica Trio, learned after I payed for 6 months of heart worm prevention that it was what I didn't want at my dogs first appointment. Called earlier this week about a concern with my DOG. 5 minuutes into the conversation she says something about a cat. She was looking at the wrong person's profile. I took my dog in for vaccines that were supposed to be covered. They waited until after administering treatment to tell me they weren't. It is always incompetent and surprises. Usually surprises that cost me several hundred dollars. I went to this vet because I'm new in town, and when I adopted my dog from the SPCA they were recommended. I have been underwhelmed and my dog has been underserved.
KH
Karen Holleyhead
Jun 13, 2025
5.0
Doctors T and Albers are the best ever. Concerned. Knowledgeable. Go the extra mile. Follow up many times after a visit or procedure. The Staff!!!! Patrick, Bree, Lily, Delandrea. Best Ever. This past week I took a stray dog. They have portable chip reader to check so can come to your car. Gave me a leash, some food and flea treatment for this baby. They go above and beyond. No, this isn't the least expensive place, but you have Trust and know you are getting best care. DR Kate and Dr T are Aggies!!!! Love them!!!
AM
Andrew M
Jun 12, 2025
1.0
Performed unnecessary examinations to charge me for them, overcharged for them, and at one point gave my cat back to me in WORSE condition than when I dropped him off.
Frequently Asked Questions About VCA Ashford Animal Hospital
What are the operating hours of VCA Ashford Animal Hospital?
VCA Ashford Animal Hospital is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 8:00 AM to 12:00 PM, and closed on Sundays.
Where is VCA Ashford Animal Hospital located?
It is located at 12633 Whittington, Houston, TX 77077, United States.
What veterinary services does VCA Ashford Animal Hospital offer?
They provide services including advanced care, allergy and itchy skin relief, diabetes treatment for dogs and cats, diagnostics, diet and nutrition, flea and tick control, general care, heartworm disease treatment, internal medicine, medications, parasite control, wellness exams, spay and neuter, vaccinations, and weight loss programs.
Does VCA Ashford Animal Hospital have any special offers for new clients?
Yes, new clients can get a Free First Exam coupon by visiting their website.
How can I contact VCA Ashford Animal Hospital?
You can reach them by phone at +1 281-497-3917 or their main number +1 281-247-0188.
Is VCA Ashford Animal Hospital following any health and safety protocols?
Yes, they have health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.
What categories of services does VCA Ashford Animal Hospital cover?
They are categorized under Veterinarian, VCA Animal Hospitals, Veterinary Clinics & Hospitals, Pet Grooming, Pet Boarding & Kennels, and Animal Hospital.
Are there any nearby places of interest around VCA Ashford Animal Hospital that customers might visit?
Nearby places include Friendship Circle Community Garden, a lovely park for relaxation; Taco Time, a quick option for Mexican food; and Chevron gas station for fueling needs.
How can the nearby Friendship Circle Community Garden be a benefit when visiting VCA Ashford Animal Hospital?
Customers can enjoy a peaceful walk or spend some relaxing time at Friendship Circle Community Garden before or after their visit to the animal hospital.
What dining options are available near VCA Ashford Animal Hospital?
Taco Time, a Mexican and Tex-Mex fast food restaurant, is nearby and provides a convenient option for meals close to the hospital.