VCA Animal Emergency Hospital Southeast

3.4
403 reviews

About

Veterinarian Emergency ServicesVeterinary Clinics & HospitalsVCA Animal Hospitals
Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.

Location

VCA Animal Emergency Hospital Southeast
10331 Gulf Freeway, Houston, TX
77034, United States

Hours

Reviews

3.4
403 reviews
5 stars
232
4 stars
13
3 stars
4
2 stars
11
1 star
143

What are people saying?

AI-generated from recent customer reviews

Compassionate Care

Many customers praised the staff for their kindness and compassion during difficult times, especially when dealing with end-of-life decisions for their pets.

High Costs

Numerous reviews highlighted the high costs associated with services, with some customers feeling pressured to pay large sums upfront without adequate explanation.

Mixed Experiences

While some customers had positive experiences with the care and treatment their pets received, others reported feeling rushed or dissatisfied with the communication and care provided.

Professionalism

Several reviews noted the professionalism of the staff, particularly in handling emergencies and providing clear explanations of treatment options.

Concerns Over Diagnosis

A number of customers expressed concerns about the accuracy of diagnoses and treatment recommendations, with some feeling that their pets were not adequately assessed.
  • AZ
    Alabama Zephyr
    5 days ago
    5.0
    I have used the services of this emergency vet hospital on three different occasions the last 20 years and have always been extremely pleased and very happy that they are here during holidays in off hours when you can't get to your regular vet. They have always done an excellent job diagnosing and treating my dogs and the staff are always caring and friendly. I highly recommend this ER vet
  • GS
    Geovanni Sanchez
    Jan 3, 2026
    1.0
    Demasiado caro Para 0 resultados no la recomiendo en lo absoluto
  • DT
    David Teneyuque
    Dec 28, 2025
    1.0
    My small dog was attacked bleeding out,, we took my puppy to VCA ANIMAL EMERGENCY HOSPITAL,, THE YOUNG black African American sweet lady at the window was very concerned and caring, she had very great awesome customer concern,, but the heavy weight white lady in the back came out front with out examining our puppy said it would be $3,000 dallors she only talk to us twice and only was concerned if we were going to pay the $3000 or did we get approved for a payment plan she never not once showed any concern for our puppy, just asked if we were going to be able to pay the the fee,, once we brought to the young lady attention that there a no reason to pay $127 for an exam if we could just get a refund on the exam, the heavy weight lady told the young caring lady to refund our $127 for the exam there was nothing they could do, if the big heavy weight lady would of been more professional instead of just being rude and relaying messages through the young lady I would of had more respect for her she never showed her face again,no advice, no concern other than concern for the $3,000 the only time she came to talk to us was just to ask if we had the$3,000 or was we approved for a payment plan,, Would i recommend VCA ANIMAL HOSPITAL,,,ABSOLUTELY NOT ONLY BECAUSE OF THE UNPROFESSIONALISM FROM THE VERY RUDE HEAVY WHITE LADY,, I ALSO RECONIZED she attended to every other medical need for customers that was there for treatment for there pets, my daughters were very sad, disappointed, because they felt they were racially profiled and threw under the bus,,, If I could give b the young black lady a 10 star I would, if b i could give the white lady a negative 10 i would, if i could be able to send patients else where I would, shame on the white lady who acted unprofessional, rude, and showed racism,,, Go else where!!!!
  • CA
    Cristina Robles Arriola
    Dec 22, 2025
    5.0
    We first took our cat Luna to Richey animal clinic and the vet took a look at her for about 2 minutes and confirmed she had a fever 106.1 and physical exam went well. Gave her two injections and sent us away, he did Inforn us that if she is still not eating or drinking, lethargic, sleeping for hours and unstable to walk to bring her back. 2 days later no change Luna looked even worse. We headed to VCA emergency and right away they took her in, asked every question, quick to act and provide us with all the information of current illnesses going around. We were told she had feline parvo, Luna did not have all her vaccinations s at the time yes that is our fault. They explained everything that could have happened and the survival rate for the disease that has no cure. We were so afraid to lose our little girl, she stayed the night for treatment the assistant and vet informed us on how to prepare to care for Luna and to protect our four other cats from Feline parvo. I'm happy to say my girl survived and is back to her playful self. We can not thank VCA enough. I'm sad that the Richey vet did not notice the symptoms, he was aware that Luna did not have her vaccines. But it's fine. My girl is well now and vaccinated. It was a bit pricey but I did get a discount twice and my Luna is here with me. I thank the staff for being so patient and so helpful made the entire experience pleasant. I HIGHLY RECOMMEND THIS PLACE. Merry Christmas 🎄
  • KG
    Kimberly Gamboa
    Dec 4, 2025
    5.0
    We took our dog in after a scary situation, and I can’t say enough good things about this clinic. From the moment we walked in, the staff was welcoming, calm, and reassuring. The vet took the time to explain everything clearly and answered all of our questions. Our dog is already doing great today, which speaks volumes about the quality of care he received. It’s a little pricey for sure but very much worth it. Highly recommend to anyone looking for a vet who truly cares about both pets and their people.

Frequently Asked Questions About VCA Animal Emergency Hospital Southeast

What services does VCA Animal Emergency Hospital Southeast provide?

The hospital offers a range of veterinary services including emergency medicine, surgery, cardiology, neurology, dermatology, ophthalmology, and more.

What are the operating hours of VCA Animal Emergency Hospital Southeast?

The hospital operates 24 hours on Saturdays and Sundays. Monday through Friday, it is open from midnight to 8 AM and 6 PM to midnight.