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David Teneyuque
Dec 28, 2025
My small dog was attacked bleeding out,, we took my puppy to VCA ANIMAL EMERGENCY HOSPITAL,,
THE YOUNG black African American sweet lady at the window was very concerned and caring, she had very great awesome customer concern,, but the heavy weight white lady in the back came out front with out examining our puppy said it would be $3,000 dallors she only talk to us twice and only was concerned if we were going to pay the $3000 or did we get approved for a payment plan she never not once showed any concern for our puppy, just asked if we were going to be able to pay the the fee,, once we brought to the young lady attention that there a no reason to pay $127 for an exam if we could just get a refund on the exam, the heavy weight lady told the young caring lady to refund our $127 for the exam there was nothing they could do, if the big heavy weight lady would of been more professional instead of just being rude and relaying messages through the young lady I would of had more respect for her she never showed her face again,no advice, no concern other than concern for the $3,000 the only time she came to talk to us was just to ask if we had the$3,000 or was we approved for a payment plan,,
Would i recommend VCA ANIMAL HOSPITAL,,,ABSOLUTELY NOT ONLY BECAUSE OF THE UNPROFESSIONALISM FROM THE VERY RUDE HEAVY WHITE LADY,, I ALSO RECONIZED she attended to every other medical need for customers that was there for treatment for there pets, my daughters were very sad, disappointed, because they felt they were racially profiled and threw under the bus,,,
If I could give b the young black lady a 10 star I would, if b i could give the white lady a negative 10 i would, if i could be able to send patients else where I would, shame on the white lady who acted unprofessional, rude, and showed racism,,,
Go else where!!!!
CA
Cristina Robles Arriola
Dec 22, 2025
We first took our cat Luna to Richey animal clinic and the vet took a look at her for about 2 minutes and confirmed she had a fever 106.1 and physical exam went well. Gave her two injections and sent us away, he did Inforn us that if she is still not eating or drinking, lethargic, sleeping for hours and unstable to walk to bring her back.
2 days later no change Luna looked even worse. We headed to VCA emergency and right away they took her in, asked every question, quick to act and provide us with all the information of current illnesses going around. We were told she had feline parvo, Luna did not have all her vaccinations s at the time yes that is our fault. They explained everything that could have happened and the survival rate for the disease that has no cure. We were so afraid to lose our little girl, she stayed the night for treatment the assistant and vet informed us on how to prepare to care for Luna and to protect our four other cats from Feline parvo. I'm happy to say my girl survived and is back to her playful self. We can not thank VCA enough. I'm sad that the Richey vet did not notice the symptoms, he was aware that Luna did not have her vaccines. But it's fine. My girl is well now and vaccinated. It was a bit pricey but I did get a discount twice and my Luna is here with me. I thank the staff for being so patient and so helpful made the entire experience pleasant. I HIGHLY RECOMMEND THIS PLACE. Merry Christmas 🎄