BE Wireless iphone ipad & ipod Repair Center

Reviews

• SR

  Sharon Ree

  Jul 31, 2025
  1.0
  Nightmare Phone Repair Experience at Be Wireless (Houston) Dropped my iPhone 14 Pro on Saturday, July 19. Took it to the Apple Store the next day (Sunday) but didn't want to pay $499 to replace just the rear glass. I also stopped by a UbreakIFIX shop and they recommended a brand new phone. So, I researched Yelp for repair shops. Rob from Be Wireless responded at 2:30 a.m. (!), and since the shop had been around for 37 years, I decided to give them a shot--even though reviews were a bit mixed. I dropped by around 1 p.m. on Monday. The owner was accommodating and even offered to meet me later that evening so I wouldn't have to trek back into the city during rush hour. BUT, that's where the problems began. 1. Initial Repair & Immediate Overheating When I got the phone back around 7 p.m. Monday, I noticed: * They had cracked my front screen during the rear glass repair, so they replaced the front as well. * The phone had visible moisture/humidity inside on the back and was returned with a scratched casing and dirty. * When I powered it on, a thermometer icon appeared with the message: "iPhone is too hot and will turn off." It overheated immediately. * The rear wasn't sealed properly. The owner admitted it should have sat under the infrared lamp longer. I refused to take it home. They promised to make it right and took it back for more work. 2. Unauthorized Parts & Botched Fixes * The next day, they replaced the battery without my permission - with an aftermarket version that doesn't register as authentic. * Later, they said they damaged a sensor (a diode?) and needed more parts. * The owner missed our Wednesday meetup, calling en route to say they needed another day. I'd now been using my kid's phone for three days. 3. Aftermarket Parts & Makeshift Solutions * They replaced multiple front screens because of heat and burning up issues (again, not my fault). * Eventually, they offered to install an aftermarket, thicker screen and knock 50% off the original repair. I agreed - I just wanted my phone back. 4. More Delays & Excuses * They worked on the phone for two more nights and gave it back July 24 (Thursday). But even then: * The front glass wasn't sealed properly and was lifting. * There was a white "depression" on the front and humidity spot that had continued to spread on the rear screen * Owner admitted the repair was rushed because I needed my phone back - looking back, essentially placing the blame on me. 5. Still Not Fixed * They told me to try using it overnight and return if issues persisted. Suggested using rubber bands to hold the screen in place (!). * Camera shortcut wouldn't work. * Flashlight button worked, but the light didn't turn on. * Screen kept flickering all night * display color issues - my Snap icon was greenish! 6. Final Straw: Apple Diagnosis By Monday, July 28, I'd had enough. I ran another diagnostic online with an Apple tech and scheduled another in-store appointment as a last ditch effort. I was desperate at this point. Their report: NINE+ failed components, the ones that I can remember right now, include: * Face ID * Camera * front and rear Glass issues * Water damage * Battery * Sensor * Software * Unsealed casing allowing humidity to enter * Rear glass misaligned and cracking (this is the first repair that had taken place) At one point, the Be Wireless owner told me to "try Windex" on the rear glass to fix the condensation. (Girl, what?) Eventually, the rear glass separated completely. It continued to crack in the Apple Store. Review Continued in photos - took screenshots! (It was too long!)
• KK

  K

  Aug 16, 2024
  5.0
  Absolutely amazing service! Done in a timely manner and amazing quality. Will definitely be visiting again.
• OO

  Olando Terry (Ozbiz)

  Jul 18, 2024
  5.0
  My mom lost her phone and she had a note 9, went in and he had exactly what I wanted.
• BK

  Bobbi Kennedy

  Dec 1, 2021
  5.0
  Phenomenal! Don’t go anywhere else! Just got my iPad fixed! Less than $60! Brilliant! Fabulous! Six stars!
• GO

  Gabe Ortiz

  Jul 28, 2021
  5.0
  Great service and prices. They also hung in there while having to navigate some unforeseen delivery problems when it came to the parts for my phone as well. Never gave up trying to get my phone fixed! Would use again if needed. Thanks Be Wireless!!

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