Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Gun Barrel City, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
216 reviews
5 stars
147
4 stars
19
3 stars
12
2 stars
10
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and knowledge of staff members, particularly Tim and Alex, while others reported negative experiences with rudeness and misinformation.
Efficiency
Several reviews highlighted quick service and efficient problem resolution, although some customers experienced long wait times and delays.
Product Knowledge
Staff members were frequently noted for their product knowledge, helping customers with device issues and upgrades.
Promotions and Pricing
There were mixed reviews regarding promotions, with some customers feeling misled about trade-in values and pricing, leading to dissatisfaction.
Store Environment
The store was described as clean and well-stocked, but some customers reported poor customer service and lack of attention from staff.
- AGAaron GallegosNov 6, 20255.0I had a bad customer service experience at the Verizon in Athens. This store was MUCH better. The young lady who helped me was amazing and put good customer service above all else. Skip the Athens store and come here instead.
- KJKayla JordanOct 7, 20255.0Both of the guys were great to work with and got my new phone orderd. Yay!
- RRRoseSep 26, 20254.0I got everything done in an hour.Internet and phone.The only thing is when they transferred everything I had to start everything over again. But they were very pleasant and efficient.
- KBKathy BuckeyeSep 22, 20254.0Mikki & Tim were super helpful & knowledgeable in trying to get my phone & iPad issues resolved
- CKchris keatingAug 12, 20251.0I literally can't get ahold of anyone and just round and around with phone system and people I can't understand at all.
Frequently Asked Questions About Verizon
What is Victra in Gun Barrel City?
Victra is your local Verizon Authorized Retailer offering a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the store hours for Verizon in Gun Barrel City?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
What products and brands are available at Victra Verizon?
Victra offers Verizon Wireless devices and accessories from brands including Samsung, Apple, Motorola, Google, and others.
Does Victra Verizon in Gun Barrel City offer in-store pickup services?
Yes, Victra offers in-store pickup services for your convenience.
What payment options are accepted at Victra Verizon?
Victra accepts multiple payment options including American Express, Apple Pay, Android Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Victra Verizon provide device protection and accessories?
Yes, the store offers device protection along with accessories like cases, power accessories, and audio accessories.
What languages are spoken at the Victra Verizon Gun Barrel City store?
The store staff speaks both English and Spanish to assist customers.
Are there any nearby dining options around Victra Verizon?
Yes, nearby dining includes Starbucks for coffee, China Cafe Restaurant for Asian cuisine, Taco Casa for Mexican food, and Chicken Express for fast food.
What nearby services can customers access when visiting Victra Verizon?
Customers can visit nearby services like Budget Dental and Sleep and Oral Wellness for dental and health care needs, or Walmart Pharmacy for prescriptions.
How can nearby retail stores complement a visit to Victra Verizon?
Nearby retail stores such as Dollar Tree, Factory Connection, Shoe Dept. Encore, and Sally Beauty provide shopping options for clothing, beauty supplies, and more during your visit to the area.