Business Details
About
Cell Phone StoreElectronics Store
Visit our store at El Paso for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
228 reviews
5 stars
110
4 stars
32
3 stars
17
2 stars
11
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some customers praising helpful staff while others report rude and unprofessional behavior.
Billing Issues
Numerous customers expressed frustration over billing discrepancies and lack of transparency regarding charges and promotions.
Product Availability
Customers frequently mentioned issues with product availability and misinformation regarding stock, leading to dissatisfaction.
Staff Knowledge
While some employees were noted for their expertise and helpfulness, others were criticized for providing incorrect information and being dismissive.
Overall Experience
The overall experience varies significantly, with some customers reporting excellent service while others describe their visits as frustrating and unproductive.
- DWdontae whiteOct 20, 20251.0First time I went I was told the phone I wanted wasn’t in stock but I found out that was a lie. They changed my bill and took away my discount. I am still trying to get it back. I keep getting told different things each time since July. It is now October. Why does my bill keep going up when I was told my price will only change a couple dollars. Yet now it’s alot more than that.
- SAS AmOct 16, 20254.0David was super helpful. Thanks so much.
- JAJack AtwoodSep 22, 20251.0I placed my phone order at 8am Saturday morning. My order stats was still pending 6 hours later so I went into the store and a female associate (who didn’t give me her name) told that my order was not in stock and that the Verizon app should not have allowed me to place the order, and that my order would just cancel automatically. This made no sense to me so I walked back into the store and spoke with a different person (male associate who also didn’t provide his name) said that the device I ordered was still in transit to the store - what?! He then told me that once the phone arrives at the store and scanned into their inventory, the order will be ready to be packed, and kept referring to my order as a preorder (this was NOT a preorder)! I left the store being frustrated to drive 30 minutes back home after wasting this trip and decided to be patient since the store reps refused to be helpful - I had no other options. This afternoon I chatted with Verizon customer care who advised me that my order was indeed ready for pickup yesterday and advised me to head back to the store even though my order status was still in the “we’re getting your order ready for pickup” status. When I arrived to the store I gave them my name, and they handed my my order without hesitation even though I was advised yesterday to not come back until I get the notification that my order was ready for pickup. The fact they decided to make me wait an extra day to hand me my order shows lack of customer service. My order status didn’t change, and they never marked my order as ready for pickup until AFTER I left the store with the order in hand. Why not just give it to me yesterday?? Why cause frustration on purpose?! Why not strive to provide a positive customer experience? Clearly these people hate their jobs and need to seek other employment opportunities! Verizon used to be the best, but has lost over 400,000 subscribers this year alone ( likely due to experiences like mine). I’m not sure how much longer I’ll stick with Verizon because my loyalty to this company has run out. I have 5 lines and home internet, but we’re looking at other providers as we spend too much money to be treated like trash. Do better!
- PPPlatinumRoseEntSep 21, 20255.0Excellent service!
- DBDavid BelgieAug 30, 20255.0It was a very productive and informative visit. Was able to accomplish the reason for the visit. Thr associate was very knowledgeable and polite.
Frequently Asked Questions About Verizon
What products does Verizon in El Paso offer?
Verizon offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and a range of business cell phones, mobile hotspots, tablets, and laptops.
What are the store hours for Verizon in El Paso?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 11:00 AM to 6:00 PM.
Can I schedule an appointment to visit the Verizon store in El Paso?
Yes, you can schedule your in-store appointment online for a more convenient visit.
Does Verizon in El Paso offer pickup and delivery options?
Yes, Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What payment methods does Verizon accept in El Paso?
Verizon accepts debit cards, mobile NFC payments, checks, and does not require cash only payments.
Which languages are spoken at the Verizon store in El Paso?
The store staff speak English and Spanish to assist customers effectively.
Where is the Verizon store located in El Paso?
The Verizon store is located at 820 Sunland Park Dr, Ste B, El Paso, TX 79912, USA.
What nearby places can help me find the Verizon store on Sunland Park Dr?
Nearby points of interest include Ferguson Bath Kitchen and Lighting Gallery, Red Lobster, and P.F. Chang's, which can help you locate the Verizon store easily.
Are there dining options near the Verizon store in El Paso?
Yes, nearby dining options include Red Lobster, P.F. Chang's, and Olive Garden, great places to visit before or after your Verizon appointment.
Can I shop at the Verizon store in El Paso and then visit nearby shopping centers?
Absolutely, you can visit the Verizon store and then explore nearby shopping centers like Sunland Park Mall and The Shoppes at Solana for a full shopping experience.