Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Conroe, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
254 reviews
5 stars
223
4 stars
13
3 stars1
2 stars0
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees were praised for their helpfulness and professionalism, while others were criticized for rudeness and lack of assistance.
Staff Knowledge
Many customers noted the staff's knowledge and ability to answer questions effectively, particularly highlighting employees like Leyah, Matthew, and Juan.
Wait Times
Several reviews mentioned long wait times, especially during busy periods, leading to frustration among customers.
Store Management
Some customers expressed disappointment with management's involvement during busy times, suggesting a lack of support for staff and customers.
Product Availability
Issues with product availability were noted, particularly regarding online orders and in-store stock.
- RPRebecca PenningtonNov 15, 20255.0Justin was patient and very helpful. He made my husband and my visit to this store easy. We accomplished exactly what we arrived to do and left happy. Our time in store was reasonable and the store was easy to access.
- CBCharles BlackOct 29, 20255.0Very informative Abby was very knowledgeable & quick
- GVGordon VanderelstOct 21, 20254.0Was able to take of 2 out of 3 issues
- BRBrooke Morris BSN, RNOct 1, 20251.0The young man with long hair working on 10/1/25 would not help me but helped everyone else who walked in. I came in to get help on my 16 pro max. The silence button stopped working and my phone was under warranty/insurance. The employee didn’t even get up and gave me a card and told me to go to a website. He would barely speak to me and didn’t even bother looking up my number to see if I had warranty or insurance. Another customer came in and the employee gladly helped that customer and looked up his number to see if he had warranty. The employee was rude and would barely speak and look at me. Luckily I called Verizon’s customer service and they were very helpful.
- CTChuck ThomasSep 30, 20255.0Leyah was extremely helpful & knowledgeable. She answered all of our questions and was patient with us throughout the process of upgrading to new phones & a watch. Very pleased.
Frequently Asked Questions About Verizon
What products does the Victra Verizon Authorized Retailer in Conroe offer?
Victra offers a full range of wireless devices including smartphones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What wireless brands are available at the Victra Verizon Authorized Retailer in Conroe, TX?
The store carries brands including Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
What are the store hours for the Victra Verizon Authorized Retailer in Conroe?
The store is open Monday through Friday from 11:00 AM to 7:00 PM, Saturdays from 10:00 AM to 8:00 PM, and Sundays from 12:00 PM to 6:00 PM.
Does the Victra Verizon Authorized Retailer in Conroe offer in-store pickup?
Yes, in-store pickup is available for orders placed at this location.
What payment methods are accepted at the Verizon Authorized Retailer in Conroe?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Can I recycle electronics at the Victra Verizon store in Conroe?
Yes, the store offers electronics recycling services.
What languages are supported at the Verizon Authorized Retailer in Conroe?
The store offers services in English and Spanish to accommodate customers.
Are there nearby dining options if I visit the Victra Verizon store in Conroe?
Yes, nearby dining options include Papa Johns Pizza, Subway, Wendy's, Chick-fil-A, Taco Bell, and McDonald's, which you can visit before or after your store visit.
What nearby services can customers access close to the Victra Verizon store in Conroe?
Nearby services include TG Masterstylist and Supercuts for hair care, 242 Animal Hospital for veterinary needs, and A1 Pharmacy for prescriptions.
Is there a coffee shop near the Victra Verizon Authorized Retailer in Conroe?
Yes, Starbucks and Circle K are nearby coffee shops where customers can enjoy a beverage during their visit.