Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Baytown, TX. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
292 reviews
5 stars
235
4 stars
20
3 stars
6
2 stars3
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and patience of staff members like Opal, Tasina, and Mark, highlighting their excellent customer service experiences.
Knowledgeable Staff
Several reviews noted the staff's knowledge about products and services, with specific mentions of employees like Gabriel and George providing thorough assistance.
Mixed Experiences
While many customers had positive interactions, some reported negative experiences, particularly regarding service quality and staff attitude.
Long Wait Times
A few customers expressed frustration with long wait times and inefficient service, indicating that some staff members were not attentive or knowledgeable.
Product Availability
Customers frequently mentioned issues with product availability, including stock shortages and misleading information about products.
- ATAnh Tran5 days ago5.0Thank you Tasina for the help :)
- DODonald OlsonNov 16, 20255.0Tasina at the Verizon store on 146 in Baytown was very helpful and had excellent customer service and very respectful.
- KSKelly SchomerNov 8, 20251.0Ordered online for pick up. The only person not helping customers can’t open the safe and a 30 minute wait time to pick up. The whole reason for ordering online for pick up is for the convenience of not having to wait in store. Hire more people or give all employees access to the pick up orders.
- TTtristen truittOct 26, 20255.0Thasina was there and actually took a bullet for me while I was fighting 80 ninjas that showed up while trying to fix my phone. And I didnt have to pay extra for that either.
- JCJoy CeeOct 22, 20251.0First the girl didn’t initially greet me had on green beats headphones while behind the counter and multiple face piercings. Then said I had interesting name I said what she said Nathalie… Nathalie is not my name or remotely close to it. Then with out looking at my phone told me it would be 0.00 for my trade i asked why she said because my screen was cracked I had a screen protector on my phone was on perfect condition she would have known that had she actually looked at my phone. She the said oh yea you can get a credit. Then she asked for my phone number still pulled up the wrong account. That was 3 strikes I’ve been a Verizon customer over 10 years and was not impressed with the customer service ended up walking out.
Frequently Asked Questions About Verizon
What types of products can I find at the Verizon store in Baytown, TX?
The Baytown Verizon store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What are the store hours for the Verizon Authorized Retailer in Baytown?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Does this Verizon location support in-store pickup?
Yes, the Verizon store in Baytown offers in-store pickup services.
Are there any recycling services available at the Verizon Baytown location?
Yes, the store provides electronics recycling services to customers.
What payment methods are accepted at this Verizon store?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does the Baytown Verizon store offer support in languages other than English?
Yes, the store provides services in both English and Spanish.
Are there any dining options near the Verizon store in Baytown?
Nearby dining options include Fuzzy's Taco Shop (Mexican), Dumpling Time (Chinese/Asian), Dickey's Barbecue Pit, Chick-fil-A, Marble Slab Creamery (ice cream), Shogun Japanese Grill & Sushi Bar, Domino's Pizza, and Whataburger.
If I'm visiting the Verizon store, are there health-related services nearby?
Yes, nearby health-related services include Vision Source (optometrist), Doctors Express Baytown, Adagio Dental, DaVita Baymont Dialysis, and The Joint Chiropractic.
Are there other mobile phone stores near the Verizon Authorized Retailer in Baytown?
Yes, you can find an AT&T Store nearby for additional mobile phone and retail options.
Where can I enjoy a quick meal or snack before or after visiting the Verizon store in Baytown?
You can enjoy a quick meal or snack at nearby places such as Sonic Drive-In, Jack in the Box, and Wing Boss, all offering fast food and casual dining options.