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Many customers praised the helpfulness and professionalism of staff members like Inaara, Jose, and Sierra, highlighting their ability to assist with phone upgrades and service changes.
Product Knowledge
Several reviews noted that employees demonstrated good product knowledge, helping customers choose the right devices and plans.
Mixed Experiences
While many customers had positive experiences, some reported issues with specific representatives, particularly regarding upselling and handling returns.
Store Environment
Customers appreciated the store's atmosphere, describing it as bright and welcoming, contributing to a pleasant shopping experience.
Language Support
The store received positive feedback for offering services in multiple languages, making it accessible to a broader customer base.
DR
Daniel Ru
Oct 13, 2025
5.0
Inaara was so helpful and smart. She started by asking what our budget was and worked within it. This was the easiest experience I've ever had getting a new phone line.
TM
Timothy Morgan
Sep 20, 2025
5.0
Inaara was a great help when it came down to my budget! She really went out of her way. I can't think of another cricket store I'd like to come to besides this one because the service was awesome! Even though she's a Texans fan!
EG
Eddie Gomez
Sep 4, 2025
5.0
Inaara (Assistant Manager) was DEFINITELY a Life saver in my complicated upgrade situation. She was very professional, knew how to simplify without oversimplifying information, always had an answer when I brought up a question, and made things easier when it came to making the best decision for my upgrade. Overall, Inaara made this experience very easy and I will always go this cricket specifically because I know I’ll get the best customer service.