Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Springfield, TN. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
401 reviews
5 stars
319
4 stars
18
3 stars
8
2 stars
11
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Dylan, Caleb, and Paxton.
Efficiency
Several reviews highlighted the quick and efficient service provided by staff, making the process of upgrading or setting up phones smooth and easy.
Wait Times
Some customers expressed frustration with long wait times, indicating that staffing levels could be improved during busy periods.
Mixed Experiences
While many reviews were positive, there were a few negative experiences related to billing issues and service inconsistencies.
- DKDebbie KuhnDec 24, 20255.0Dylan was the best representative I've ever had. He was so helpful, friendly and very knowledgeable. He took a "bad" day and made it better. I'm visiting the area for Christmas and unexpectedly had to replace my phone. Dylan was just what was needed to get my day back on track.
- DPDanette PlanteDec 22, 20255.0Dylan went above and beyond to help my grandson Brennen set up his phone I am so grateful with his patience and time would highly recommend this store!!
- EBElaine BrownDec 16, 20255.0I arrived at Verizon in Springfield, TN this morning needing assistance with my Verizon account and to update my monthly auto pay. Having moved a few times I had a number of questions. In a matter of a few minutes, Michael was able to provide simple, easy to understand answers and also quickly assisted me in updating my auto pay for first of the year. Michael was friendly and professional, and in a short period of time I was on my way. Thank you, Michael and thank you Verizon for having professional and friendly staff to assist us!
- KWKeith WrightDec 3, 20255.0I went to Verizon to upgrade my phone and I was very pleased with the customer service I received from Dylan. you made the whole process easy to understand and simplified even put on the screen protector and case for me hard work and I'm very happy
- SSSuzie StubblefieldDec 2, 20255.0Dylan was extremely helpful. He was able to address my problems plus advise 2 other customers and made us all feel respected and heard.
Frequently Asked Questions About Verizon
What types of products does Verizon store in Springfield, TN offer?
Verizon offers a full range of wireless devices including smartphones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for Verizon located at 3536 Tom Austin Hwy, Springfield, TN?
The store is open Monday to Saturday from 9:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
What payment methods are accepted at this Verizon authorized retailer?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Verizon offer in-store pickup services?
Yes, Verizon offers in-store pickup for orders.
How can I schedule services or appointments with Verizon?
You can schedule services using the My Verizon app, available at https://apps.apple.com/us/app/my-verizon/id416023011 or via quick link https://m.vzw.com/naR38wFT?locationcode=0922701.
What brands are available at Verizon store in Springfield?
The store carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like CaseMate and OtterBox.
Is Verizon located near any popular coffee shops where I can grab a drink before visiting?
Yes, there are two Starbucks locations nearby, one categorized as a coffee shop and restaurant, and another as a coffee shop and smoothie/juice bar, where you can enjoy coffee or refreshments before your visit.
What eateries are close to Verizon for a meal after shopping?
Nearby restaurants include Applebee's Grill + Bar, Pizza Hut, China One (Chinese restaurant), Penn Station East Coast Subs, Galbiya Korean Cuisine, and Backroads Bar and Grill, offering a variety of dining options.
Are there any fitness centers near the Verizon store in Springfield?
Yes, there are fitness centers nearby including GetFit which also offers pharmacy services, and Get Fit Anytime gym for your workout needs.
Does the Verizon store support recycling of electronics?
Yes, Verizon participates in electronics recycling programs at this location.