Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Sevierville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
681 reviews
5 stars
384
4 stars
96
3 stars
56
2 stars
24
1 star
121
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some employees praised for their helpfulness while others were criticized for poor attitudes and misinformation.
Staff Knowledge
Several reviews highlighted knowledgeable staff members who provided effective assistance, while others noted a lack of product knowledge among certain employees.
Billing Issues
Multiple customers reported confusion and dissatisfaction regarding billing practices, including unexpected charges and difficulties in resolving billing disputes.
Store Environment
The store was described as clean and organized, but customers often experienced long wait times, leading to frustration.
- AAAdam3 days ago1.0Horrible service. Look elsewhere.
- AKAnn KloostraJan 2, 20265.0Great and fast help on fixing my account
- JRJoe RayfieldDec 27, 20251.0the internet and data for version is horrible I called the company back in October service still horrible got new iPhone 17 they told me to upgrade did so same crap so stay away from Verizon they worked great for 8 years not crap
- RBRachael BDec 14, 20251.0Never knew you could go to Verizon Wireless to get phones, services, accessories and roaches………. Was waiting for assistance and looking at things.. happen to see this and jumped back. Crawling all over everything. Not to mention I kept getting the run around. One employee telling me one thing and another telling me something else… maybe I should’ve asked that roach and probably would’ve gotten all the correct answers… However, I will say Pete, Peter or whatever his name is was very informative and helped out alot!
- TGTiffany GriggsNov 30, 20251.0Shaun needs to find a better job because apparently he is miserable here with this one. Other employees give false info and BS people into what they want them to do as well. My fiancé came 2 days ago and set up a new account with lines for my daughter and myself. Apparently he was talked into a business account because they told him it was a better choice. I was at work so he bought home the phones. Never opened, never activated. Still sealed in the box. He had told them he would bring me back Sunday (my only day off) to port the number over. We get in right at 11 am opening, 2nd customer of the day. Straight off, Shaun had a bad attitude. He acted like he was lost. When my fiancé told him that he was told to come back today, Shaun basically called him a liar. Told him they only handle business accounts Monday - Friday and no one would have told him it was okay to come in Sunday. I told him I couldn't come back Monday, as I was here on my day off. He acted as if he was annoyed with even having to help us. He told us to call my old provider to provide the information needed to port and walked away. We called and got the info, then proceeded to wait and wait while Shaun helped other customers. He returned to us an hour later at 12 noon and said we had to be put in queue again because he had a appointment and he couldn't help us. At this point, there's a long line and Shaun is still stating he cant help us with this issue. Useless. We left and did it ourselves. Shaun needs to be back on the unemployment list with that attitude and customer service. Horrible
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Sevierville?
The Verizon store in Sevierville is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I purchase the latest 5G smartphones at this Verizon store?
Yes, the store offers the latest 5G smartphones including the new iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
What types of products and services does Verizon in Sevierville offer?
They provide mobile plans, wireless internet plans, voice plans, and sell business cell phones, mobile hotspots, tablets, and laptops.
Does Verizon Sevierville offer options for order pickup and delivery?
Yes, customers can choose in-store pickup, curbside pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Can I schedule an in-store appointment before visiting the Verizon store?
Yes, you can schedule an in-store appointment online for convenience before visiting the store.
What payment methods are accepted at this Verizon store?
They accept paychecks, debit cards, and mobile NFC payments; cash-only is not required.
Does the Verizon store in Sevierville offer free Wi-Fi to customers?
Yes, free Wi-Fi is available at the Verizon store for customers.
Is there a nearby attraction where I can enjoy a scenic experience before or after visiting Verizon?
Yes, Scenic Helicopter Tours is nearby where you can enjoy unique aerial views, perfect for a memorable outing before or after your visit.
Are there dining options near the Verizon store in Sevierville?
Yes, nearby dining options include Drive & Dine (a Mexican restaurant), Petro's Chili & Chips (fast food), and Olive Garden Italian Restaurant, providing a variety of cuisine choices.
What nearby services can assist if I need automotive repairs or tire service while visiting Verizon?
Nearby automotive services include Firestone Complete Auto Care, Five Oaks Tire and Service, and All Star Muffler & Brakes for tire and repair needs.