Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service ProviderCellular Sales
Verizon provides personalized customer service. Shop smartphones, tablets, plans, and connected devices at the Ooltewah location at 8985 Old Lee Hwy. Get technical advice, a free plan analysis, or just pay your bill. We’re here to help!
Location
Hours
Reviews
3.8
219 reviews
5 stars
123
4 stars
27
3 stars
20
2 stars
10
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, others reported rude behavior and a lack of attention to customer needs.
Efficiency
Several reviews highlighted long wait times and inefficient service, with customers feeling ignored or unacknowledged during their visits.
Product Issues
Customers experienced problems with orders, such as incorrect charges and issues with device setups, leading to dissatisfaction with the overall service.
Staff Knowledge
While some employees were noted for their knowledge and helpfulness, others were criticized for lacking expertise and failing to address customer concerns effectively.
- WCWilliam CutterDec 31, 20251.0Unequipped to take payment in person, had to get a link and key all my payment info in online while they stared at me
- CVCharlotte VinsonDec 3, 20251.0Order a pair of earphones never came,called back of course didn't have my order. So I placed it again after being on the phone for hours! Then 2 pairs shows up on my doorstep, now I am trying to return one pair. Texting someone to sent me a return label never got it. Tried again now they can't see it again that I've already tried! Screw Verizon!
- CPCraig PhillipsOct 20, 20255.0Always had good service here.
- JJJenniferOct 17, 20255.0Needed to upgrade my phone and the process was easy, friendly and efficient.
- BCBob CohenSep 30, 20255.0Very helpful, but make sure you visit during less busy times of day so that you can get service more readily.