Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Nashville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
332 reviews
5 stars
175
4 stars
33
3 stars
29
2 stars
22
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with many praising specific employees for exceptional service, while others report rude and unhelpful interactions.
Staff Knowledge
Some customers found staff to be knowledgeable and helpful, while others experienced a lack of expertise and poor problem-solving skills.
Sales Pressure
Several reviews mention aggressive upselling tactics and dissatisfaction with how promotions were handled, leading to confusion and frustration.
Wait Times
Customers frequently reported long wait times and inadequate staffing, leading to a negative experience.
Positive Experiences
Despite the negative feedback, many customers highlighted positive experiences with specific employees who provided excellent service.
- MMMelNov 10, 20251.0Drove 25 miles for my 24/7 pickup order to a dirty machine not in service and covered by spiders and webs. Unable to make the trip again my order was canceled and I had to make alternate plans for a battery pack for my vacation. Poor experience and wasted my gas and time.
- MCMichael CestareOct 27, 20255.0Excellent service by Randolph, Aniya, and Patrick! Thank you for giving me a great deal and great service! Highly recommend this Verizon store. They made the process of switching from Xfinity to Verizon very easy and seamless. Very happy I decided to go with them! Check them out. Thanks guys!
- NNNoahOct 19, 20255.0Maddie was absolutely fantastic and very helpful getting my new phone set up and trade in taken care of! Quay was great and helpful as well. Exceptional customer service!
- JNJ NOct 18, 20251.0I walked in, no one says hello. I wasn’t greeted. I waited 15 minutes. There were 3 associates 2 of them chatting with each other and the other was helping a customer. They saw but did not say a word. Ow customer service! I was about to give them a fat contract with 20 lines and phones. I gave it AT&T
- JCjoanne coleOct 4, 20255.0Many thanks to Rick for his experience, courtesy, patience, & resolution with call block issues. 5-star customer service is a rarity these days!
Frequently Asked Questions About Verizon
What are the Verizon Nashville West store's regular opening hours?
The Verizon Nashville West store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Which mobile phone brands does Verizon Nashville West carry?
Verizon Nashville West offers smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What types of services does Verizon Nashville West provide?
They provide mobile plans, wireless internet plans, and voice plans for both personal and business needs.
Can I schedule an in-store appointment at Verizon Nashville West?
Yes, you can schedule an in-store appointment through their website or the My Verizon app.
Does Verizon Nashville West offer online ordering and in-store pickup?
Yes, you can place an order online and choose to pick it up in-store, in addition to free 2-day shipping, express lockers, and same-day delivery where available.
What payment methods does Verizon Nashville West accept?
Verizon accepts check, debit cards, and mobile NFC payments; cash is not required.
Is there free Wi-Fi available at the Verizon Nashville West store?
Yes, the store provides free Wi-Fi for customers.
What nearby places can I visit for dining before or after shopping at Verizon Nashville West?
You can visit IHOP, Buffalo Wild Wings, Red Robin Gourmet Burgers, LongHorn Steakhouse, or Blue Coast Burrito for a variety of dining options close to Verizon Nashville West.
Are there any nearby services for eyewear or eye exams near Verizon Nashville West?
Yes, Visionworks and Dr Bizer's Valuvision, which provide optometry and eyewear services, are located near Verizon Nashville West.
What entertainment or activity options are available near Verizon Nashville West?
Nearby options include Nashville West - GameStop for gaming and arcade activities, and GOLFTEC Nashville West for golf lessons and practice.