Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Memphis’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.5
180 reviews
5 stars
137
4 stars
19
3 stars
10
2 stars
4
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Quin, Jonathan, and Paul for their exceptional service.
Mixed Experiences
While many reviews highlighted positive interactions, some customers reported negative experiences with dismissive or unhelpful staff, indicating inconsistency in service quality.
Product Knowledge
Several reviews noted the staff's thorough understanding of products and plans, helping customers make informed decisions and resolve issues effectively.
Store Environment
Customers appreciated the welcoming atmosphere and cleanliness of the store, contributing to a positive shopping experience.
Follow-Up Support
Some employees went above and beyond by providing follow-up assistance, ensuring customer satisfaction even after the initial visit.
- TCTan CrawfordNov 18, 20255.0Ms.Quinn very patient,sweet,and kind and most definitely answer my question and got the job done!
- LMLeon merrillNov 13, 20255.0I love verizon, great customer service, great deals, I got my new Z fold phone, verizon paid off my old device ,and I love my unlimited service, saff was very knowledgeable of my needs
- RRRichard RobinsonNov 5, 20251.0I attempted to turn in a Verizon router that I picked up at Verizon in Memphis on US-64. First, I went to Millington which refused to accept and informed me to take it back to where I picked it up which was US-64. I went there and guess what? They also refused to accept.
- TLTaylor LockeNov 3, 20255.0Yesterday, I went to this Verizon location. I went to upgrade my phone to the latest iPhone. Gary and Ginny were amazing! They were super kind, helpful and caring! They even stayed 30 minutes late to help me get my new phone setup. They are everything you want in Customer Service! I highly recommend this branch! It is well run and they care very well! Thanks Verizon! Thanks Gary and Ginny (I apologize if I misspelled your name! lol).
- JWJohn WaldenOct 14, 20251.0I rarely write reviews, but the experience at this Verizon location warrants serious attention from management. The staff I encountered were dismissive, unhelpful, and made no effort to resolve even a basic customer issue. When I attempted to ask for assistance, I was met with indifference and attitude — not professionalism. At no point did anyone take ownership or show concern for the customer standing in front of them. For a company that prides itself on reliability and customer service, this store fails spectacularly on both counts. The lack of courtesy, accountability, and willingness to help is alarming and reflects poorly on the Verizon brand. Management should take immediate action to address the culture and training at this location. Customers deserve better than apathy and arrogance from those representing a national service provider. Until meaningful improvement occurs, I would strongly advise taking your business elsewhere.
Frequently Asked Questions About Verizon
Where is the Verizon Cellular Sales store located?
The Verizon Cellular Sales store is located at 8445 Us Highway 64, Memphis, TN 38133.
What brands of phones can I find at the Verizon Cellular Sales store?
You can find phones from Verizon, Apple, Motorola, Samsung, LG, HTC, Google, and Asus at the store.
What are the store hours for the Verizon Cellular Sales location on Us Highway 64?
The store is open Monday to Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does the Verizon Cellular Sales store require appointments?
No, appointments are not required at this location; you can stop by anytime during business hours or call to make an appointment if preferred.
What payment options are accepted at the Verizon Cellular Sales store?
The store accepts American Express, Discover, MasterCard, and Visa for payments.
What types of services does the Verizon Cellular Sales store offer?
Services include Verizon wireless plans, prepaid wireless, Hum smart car services, home phone, home internet, mobile hotspot, and Verizon Wireless products.
Can I pick up my orders in-store at the Verizon Cellular Sales location?
Yes, in-store pickup is available at this location.
What nearby restaurants can I visit before or after shopping at Verizon Cellular Sales?
Nearby restaurants include Bob Evans for breakfast and brunch, Olive Garden for Italian cuisine, and Firebirds Wood Fired Grill for steaks and American dishes.
Are there other mobile phone stores near the Verizon Cellular Sales location?
Yes, T-Mobile and another Verizon store are located nearby, offering additional options for mobile devices and accessories.
What other services or shops are located near the Verizon Cellular Sales store that customers might find useful?
Nearby useful services include Check Into Cash for financial services, Western Union for money transfer, and Party Works for party supplies.