Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Memphis for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
359 reviews
5 stars
196
4 stars
47
3 stars
33
2 stars
13
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant number of customers experienced poor service, including long wait times, unhelpful staff, and lack of accountability.
Staff Knowledge
While some customers praised individual employees for their knowledge and helpfulness, many reviews highlighted a lack of training and professionalism among staff.
Sales Practices
Several customers reported feeling misled by sales tactics, including false promises regarding promotions and issues with billing.
Store Environment
The store was noted for being clean and well-organized, but many customers expressed frustration with understaffing and long wait times.
Mixed Experiences
Some customers had positive experiences with quick service and helpful staff, while others faced significant issues, leading to a polarized overall impression.
- NGNathalie Goldsby1 day ago1.0Warning, do not trust this store!!! Today I went into this location for a new phone and while I was there i was told that we could save some money on our phone plan. Supposedly i was going to see a $49 decrease in my monthly bill. The whole interaction was odd, we weren’t given details as to how we would save money, just told that we had an old plan and needed the new plan. When I got home I decided to look at my billing info in detail to see what exactly Mari did and to my surprise my bill was now $40 more a month! Long story short, He opened a third line on my account with a new phone number, added a hot spot, subscribed us for Apple Music (which Mari said was free with the new phone) and added verizon care all without my consent. I was able to call Verizon directly and have all of this corrected but I would not have even known any of this was done to my account if i didn’t look at my billing info very closely when i got home. Honestly this whole interaction felt like a scam.
- NGNikki Gressel1 day ago5.0Mari at Verizon was absolutely outstanding. He helped me, my partner, and our son upgrade our phones and seamlessly get our son back onto our plan, making what could have been a complicated process feel easy and stress-free. Mari was patient, knowledgeable, and took the time to explain all of our options so we felt confident in every decision. He never rushed us and genuinely wanted to make sure everything was set up correctly. On top of that, the vibe at this location was amazing, welcoming, positive, and professional. This was hands-down one of the best customer service experiences we’ve had. Verizon is lucky to have Mari!
- JBJulie BelzDec 16, 20255.0BRAVO to your exceptional team member, Felicia! I cannot say enough about this devoted, patient and extremely knowledgeable employee. I have had one aggravating problem after the other with your corporate office - it was Felicia who stepped in and handled the absurd issues I was experiencing - even on her day off! She calmly took care of an ongoing aggravating situation with the utmost professionalism - even following up and having to jump back in and handle (yet again with corporate) on her day off! This morning - she followed up with me yet again just to make certain everything was working/ok!
- JRJosé miguel Pineda riveroDec 14, 20251.0No hablan español
- CMChristy MosleyDec 8, 20251.0They canceled my trade in without question and basically said I have to call Verizon and I’m at a Verizon store. Wouldn’t be doing this review if the manager JT didn't basically called me a dumbass and can’t read emails. So a simple drop off to the store turned into me on the phone for an hour. Thanks Verizon. I was instructed to bring it to the store…and he canceled it. So now I have to double check to be sure this is reversed. Then the man telling them employees he was right and he was absolutely wrong. They should be fired.
Frequently Asked Questions About Verizon
What brands of smartphones are available at the Verizon store in Memphis?
The Verizon store in Memphis offers the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the store hours for Verizon in Memphis?
The Verizon store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Can I schedule an appointment to visit the Verizon store in Memphis?
Yes, you can schedule an in-store appointment online or by using the My Verizon app.
Does Verizon Memphis offer options for receiving online orders?
Yes, you can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
What types of products and services does Verizon Memphis provide for businesses?
Verizon offers business cell phones, mobile hotspots, tablets, and laptops, along with mobile plans, wireless internet plans, and voice plans.
Is the Verizon store in Memphis accessible to Spanish speakers?
Yes, the store provides services in both English and Spanish.
What are some nearby places where I can eat before or after visiting Verizon Memphis?
Nearby dining options include Taco Bell, Bennigan's, Newk's Eatery, Buckley's Grill, McDonald's, and Corky's Ribs & BBQ, perfect for a quick meal or a sit-down dinner around your Verizon visit.
Are there nearby hotels if I am visiting the Verizon store from out of town?
Yes, you can stay at nearby hotels such as Hampton Inn Memphis-Poplar and Hampton by Hilton, both conveniently located near the store.
Where can I find nearby options for banking or ATM services around the Verizon Memphis store?
Nearby financial services include InSouth Bank, Regional Finance, and The Exchange Network ATMs for your convenience.
What payment methods are accepted at the Verizon Memphis store?
Verizon accepts payments by check, debit card, and mobile NFC; cash is not required.