Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Martin, TN. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
315 reviews
5 stars
260
4 stars
24
3 stars
5
2 stars
5
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Brandon, Kassidy, and Crystal.
Staffing Issues
Several reviews noted that the store sometimes lacks enough employees, leading to long wait times for service.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about rude service and unhelpful staff, particularly regarding specific employees.
Product Knowledge
Customers frequently highlighted the staff's expertise in handling technical issues and providing thorough explanations about products.
Overall Satisfaction
Despite some negative feedback, a significant number of reviews expressed high satisfaction with the service received, indicating a generally positive reputation.
- CSCandra SmithNov 10, 20255.0Naryah was incredibly knowledgable, professional, and helpful. She had excellent customer service skills and answered my questions thoroughly. Her manager was also exceptional.
- MGMichael GuthrieSep 6, 20251.0Was lied to was told phone was free and my bill would be cheaper $425 my bill was $695 called customer service i have recorded them guaranteeing a call back by end of day after being on phone for an hour that was 3 days ago no call just more lies .
- JPJacqueline PhelpsAug 22, 20255.0Just too expensive great workers ,sometimes they don't have enough workers ,you might sit over an hour.
- SBSonja BlakeAug 7, 20255.0Brandon and Mason are two of your best employees, by far. They both were very patient and understanding and were very knowledgeable, as my mom's phone died and she was very upset about losing pictures of her late husband, (my dad). They handled the situation very delicately. They had been slammed with customers, but we're so gracious to work overtime to help solve our problem. Thank you for hiring such great people to have on your team. They are definitely helping out your store!!
- STSolo TaurusJul 30, 20255.0Very nice. When she didn't know something she would asked her coworkers to make sure. Very helpful.
Frequently Asked Questions About Verizon
What types of products does Verizon store in Martin, TN offer?
They offer a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.
What are the regular store hours for Verizon in Martin, TN?
The store is open from 10:00 AM to 8:00 PM Monday through Friday, 10:00 AM to 7:00 PM on Saturdays, and 12:00 PM to 6:00 PM on Sundays.
What payment options are accepted at the Martin, TN Verizon store?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does the Martin Verizon store offer any in-store pickup services?
Yes, in-store pickup is available at this location.
Can customers recycle old electronics at the Verizon store in Martin, TN?
Yes, the store offers electronics recycling services.
Which brands are available at the Verizon Authorized Retailer in Martin?
Brands include Verizon Wireless, Samsung, Apple, Motorola, Google, Casemate, Otterbox, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
What services can I find at the Verizon store on University St in Martin?
They provide new lines, upgrades, new devices, and accessories.
What nearby restaurants can I visit before or after shopping at Verizon in Martin?
You can visit nearby restaurants such as Cielito Lindo, Pizza Hut, Cook Out, Burger King, Yamato Japanese steakhouse, Dragon Buffet, and Taco Bell.
Are there nearby automotive stores near the Martin Verizon location?
Yes, close automotive stores include Collision Experts, O'Reilly Auto Parts, and Advance Auto Parts, which could be convenient if you need vehicle accessories or repairs after your visit.
What other shopping options are near the Verizon store in Martin?
Nearby shopping options include Farmers Home Furniture, Ruler Foods supermarket and international grocery store, Aaron's Inc. for furniture, and Factory connection retail store.