Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Madison for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
411 reviews
5 stars
230
4 stars
59
3 stars
39
2 stars
20
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for being rude or unhelpful.
Staff Knowledge
Several customers noted that while some staff members were knowledgeable and provided excellent assistance, others lacked the necessary expertise to resolve issues.
Refund Issues
Multiple reviews highlighted ongoing problems with refunds, with customers expressing frustration over delays and lack of resolution.
Store Experience
The store environment received mixed reviews; some customers appreciated the quick service and organization, while others reported long wait times and poor treatment.
Sales Practices
There were complaints about aggressive sales tactics and unclear pricing, leading to dissatisfaction among customers.
- RBRick BaurOct 27, 20252.0I went to this store, just looking to maybe upgrade. Decided to upgrade my phone and a second line for $10 for my mom. They completely did my purchase incomplete, tried to refund it and it got worse. I was there past closing time. The manager did try to get me several discounts and got with customer service to refund my money. This was the beginning of October. Moving forward I went back a week later and no refund posted to my checking account. They again talked with customer service and was told 10 business days. Well again went back to complain and customer service told me it wasn't 10 days yet. Now it's the last week of October and still no refund of $100 back in my account. Customer service sucks. I won't ever see this refund, but they got there monthly payment. I am strongly considering going to another provider and drop verizon for good. I would not recommend verizon to anyone. Especially the customer service reps. The staff at the Madison location did a fine job, but they still haven't refunded my $100 yet.
- CKcarole kingOct 14, 20255.0I worked with Kalon Fields on 10/13/25 to set up my new phone and ensure all the photos, contacts, etc transferred from my old phone. He was awesome! I am not very tech savvy and find anything computer-related frustrating. Kalon was friendly, professional, knowledgeable, patient and never once made me feel old and ignorant. It took a while (since my old phone was so old and nearly defunct) and Kalon never made me feel rushed, answered all my questions and took any process hiccups in stride. He always found a way to get it done. This young man is the epitome of excellent customer service and made the entire encounter a pleasure. In fact, I'm pretty sure he made the sun shine brighter for the rest of my afternoon, too!
- MMMaurice MaultsbySep 2, 20251.0I wen't into the store in Madison, TN today after being told by Verizon Support, they could put my screen protector on for just my (camera) which had popped off. I was asking clear and precise questions, to a woman named Laquanda (who seemed bothered by me asking the questions). After, I had no luck with her she walks over to another employee and I guess it was pretty hilarious in what I asked. I know this will do no good, because this store is horrible, it has always been that way since I purchased 2 phones at this location. It's sad that even today, keeping those employees spoils it for the rest of the employees.
- CWCasey WatsonAug 31, 20251.0The guy I was working with was not very knowledgeable and wasn't sure on my watch. Very disappointed he left me sitting there several times. He brought out a watch that was not what I was wanting and then he stated that it was when I questioned him. I would have been upset.
- NUNicole UAug 3, 20255.0Had to add my husband to my phone plan, Paul made the whole transaction as seamless and stress free as possible. Thank you so much!
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Madison?
Verizon in Madison is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
What types of mobile phones does Verizon in Madison offer?
Verizon offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands such as Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services does the Verizon Madison store provide?
The Verizon store provides mobile plans, wireless internet plans, voice plans, and sells business cell phones, mobiles, tablets, and laptops.
How can I schedule an appointment or order online at Verizon Madison?
You can schedule an in-store appointment or place an online order via Verizon's website. Online orders offer options such as in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Does Verizon Madison accept multiple payment methods?
Yes, Verizon Madison accepts payments by check, debit card, and mobile NFC payments. Cash-only payment is not required.
Is free Wi-Fi available at the Verizon Madison store?
Yes, free Wi-Fi is available at the Verizon store in Madison for customer convenience.
What are some nearby places where I can grab a coffee before or after visiting Verizon Madison?
You can visit Starbucks, located nearby, to get coffee or a snack before or after your Verizon store visit.
Are there other mobile phone stores near Verizon Madison?
Yes, nearby mobile phone stores include AT&T and T-Mobile, which offer additional options for mobile devices and services.
What local healthcare facilities are near Verizon Madison for added convenience?
Nearby healthcare facilities include Urgent Team for emergencies, Ascension Saint Thomas Urgent Care, Benchmark Physical Therapy, and dental offices like Radiant Smiles Dentistry.
Does Verizon Madison offer in-store pickup and what are the delivery options?
Yes, Verizon Madison offers in-store pickup for online orders, along with free 2-day shipping, express lockers, and same-day delivery options in select areas.