Customers consistently praised the staff for being friendly, caring, and knowledgeable, highlighting their compassion and professionalism.
Service Efficiency
Many reviews noted quick appointment scheduling and minimal wait times, contributing to a positive overall experience.
Pricing Concerns
Several customers expressed dissatisfaction with the high prices and lack of upfront cost transparency, leading to frustration during billing.
Care Quality
While many reviews praised the quality of care provided to pets, there were some concerning experiences regarding misdiagnoses and treatment outcomes.
WH
William Hancock
Jan 2, 2026
4.0
Parking can be a little tight but over all the service is great I wish that they would be more clear about prices. It was a surprise at check out so make sure to ask lots of questions or even ask for and itemized bill.
JW
Jo Beth Watson
Dec 23, 2025
5.0
Such nice, caring people.
LW
Lulu Wilson
Dec 15, 2025
2.0
I loved this place. I still do. Kinda. The issue is the VCA part. They took an institution and gutted it. No more ER services. No more after hours care. No more on site cremation. Nothing. All of the doctors are gone except Moody & Cobb who we LOVE. But VCA schedules you so tightly with other patients. I no longer do my routine care here because it isn't what it was. And for the rates/prices to rise but you only offer me a few of the same "old" quality staff but none of the old perks because you ship everything to Nashville now? Including my dead dogs when there's an on site crematory? VCA is NOT the way.
Frequently Asked Questions About VCA Ragland & Riley Animal Hospital
What is the address of VCA Ragland & Riley Animal Hospital?
VCA Ragland & Riley Animal Hospital is located at 3207 Cookeville Hwy, Livingston, TN 38570, US.
What are the regular operating hours of VCA Ragland & Riley Animal Hospital?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, and Saturday from 8:00 AM to 12:00 PM. It is closed on Sundays.
Does VCA Ragland & Riley Animal Hospital offer emergency services?
Yes, emergency services are available on Saturdays and Sundays.
What types of animals does VCA Ragland & Riley Animal Hospital treat?
They provide care for a variety of animals including dogs, cats, rabbits, reptiles, pocket pets, pot-bellied pigs, exotics, and avians.
Is VCA Ragland & Riley Animal Hospital accredited by any professional associations?
Yes, it is accredited by the American Animal Hospital Association (AAHA).
What types of veterinary services are offered at VCA Ragland & Riley Animal Hospital?
Services include advanced care, allergy relief, diabetes treatment, diagnostics, diet and nutrition, flea & tick control, general and preventive care, heartworm disease treatment, internal medicine, medications, parasite control, wellness exams, physical examinations, spay & neuter, vaccines, and weight loss programs.
Does VCA Ragland & Riley Animal Hospital have any special offers for new patients?
Yes, new patients can access a Free First Exam coupon through their website.
What nearby pet boarding facility is close to VCA Ragland & Riley Animal Hospital?
Creature Comforts Pet Retreat, a pet boarding facility, is located nearby and can be a convenient option for pet boarding before or after your visit to the hospital.
Are there any nearby farms near VCA Ragland & Riley Animal Hospital that visitors might find interesting?
One Lane Farm is a nearby farm where visitors might enjoy spending time before or after their veterinary appointment.
Can I access landscaping or home improvement services near VCA Ragland & Riley Animal Hospital?
Yes, Big Daddy's Lawn Care, which offers landscaping and home improvement services, is located near the animal hospital for your convenience.