Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 327 Kimball Crossing Dr in Kimball, TN 37347
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.4
264 reviews
5 stars
202
4 stars
19
3 stars
10
2 stars
7
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Tonya, Ryan, and Danielle providing exceptional service.
Negative Experiences
Several reviews highlighted instances of poor service, including rudeness from employees and inability to resolve issues, leading to frustration for customers.
Store Limitations
Customers noted that the store is not an official Verizon location, which limits their ability to assist with certain issues, leading to dissatisfaction.
Mixed Reviews
While some customers had positive experiences, others reported significant problems, indicating inconsistency in service quality.
- KRKristine RectorDec 18, 20255.0The girl who waited on us, greeted us as we came in the door and informed us she would be with us as soon as she finished with the current customer. After a short wait she was helpful with upgrading our phones. She could answer any of our question and was very friendly. My husband and I agreed it was probably the best service we have ever received at this location
- WHWes HolmDec 12, 20255.0Very positive experience with Natasha. I have updated my phone a few times at Russel and will continue to do so. I traded in my old phone and she moved everything to my new phone with no issues.
- ATApril Burnette (Tootietay)Dec 1, 20255.0Dunlap location rocks due to drake kimball crossing store sucks bad very rude
- SSSharonNov 5, 20255.0I am an older person who is not tech savvy. They graciously guided me through each step I needed to take. They were so courteous and helpful. Thanks so much.
- KZKayla ZemanSep 17, 20251.0If I could give zero stars I WOULD. This girl refused to give us her name. Also, refused to sell us a new phone. She tried to force us to get a refurbished one. She caught an attitude when I said no to the idea because the last one I got refurbished would not download apps and barely allowed a phone call. Then she proceeded to walk to the back room and ignore us.
Frequently Asked Questions About Verizon
What is the address and contact information for the Kimball Verizon store?
The Kimball Verizon store is located at 327 Kimball Crossing Drive, Kimball, TN 37347. You can reach them at +1 423-942-0414 or via email at jasper.tn@russellcellular.com.
What are the operating hours for the Verizon store in Kimball, TN?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Which brands and products does Russell Cellular offer at this Verizon Authorized Retailer?
They offer Verizon Wireless services and products including smartphones and tablets by brands such as Samsung, Google, Apple, Motorola, and LG, along with accessories and smartwatches.
What types of payment methods are accepted at the Verizon Kimball location?
Payments can be made using American Express, Cash, Discover, MasterCard, and Visa.
Does the Verizon store offer any pickup or delivery services?
Yes, they offer in-store pickup services; however, they do not provide delivery services.
Is the Kimball Verizon store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Can I schedule services or manage my account through an app related to this Verizon store?
Yes, you can use the 'My Verizon' app to schedule and manage your account services. The app is available on the App Store.
Are there any nearby restaurants I can visit before or after shopping at the Verizon store?
Yes, nearby dining options include El Toril Mexican Restaurant and Kimball Chinese Buffet, offering Mexican and Chinese cuisine respectively, as well as Subway and KFC for quick meals.
What entertainment or shopping options are nearby the Verizon Kimball location?
You can visit GameStop for video games, RadioShack for electronics, and retail stores like Goody's, Gordmans, and Dollar Tree close to the Verizon store.
Are there any nearby parks or recreational areas near the Verizon store in Kimball?
Yes, TTC Gravity Park and Tennessee Knockout Extreme Enduro - TKO are nearby and offer ATV recreation and race track activities for visitors looking for outdoor fun.