Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 327 Kimball Crossing Dr in Kimball, TN 37347
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.4
258 reviews
5 stars
196
4 stars
19
3 stars
10
2 stars
7
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed; while some customers praised the helpfulness and knowledge of staff, others reported rude and unhelpful service.
Staff Knowledge
Several reviews highlighted the staff's product knowledge and ability to assist with technical issues, although some customers felt staff were not adequately trained.
Store Experience
Customers appreciated the friendly atmosphere and quick service, but many expressed frustration with long wait times and limited product availability.
Management
The new manager, Tonya, received positive remarks for her customer care and problem-solving skills, contrasting with complaints about previous management.
Product Issues
Multiple reviews mentioned problems with products, including incorrect billing and issues with phone upgrades, leading to dissatisfaction with service.
- SSSharonNov 5, 20255.0I am an older person who is not tech savvy. They graciously guided me through each step I needed to take. They were so courteous and helpful. Thanks so much.
- KZKayla ZemanSep 17, 20251.0If I could give zero stars I WOULD. This girl refused to give us her name. Also, refused to sell us a new phone. She tried to force us to get a refurbished one. She caught an attitude when I said no to the idea because the last one I got refurbished would not download apps and barely allowed a phone call. Then she proceeded to walk to the back room and ignore us.
- RWRobbin WardSep 17, 20255.0Danielle was very knowledgeable and quickly helped turn a horrible equipment issue into a successful upgrade. My original equipment failure happened while traveling out of state. Danielle was able to assist in setting up and recovering my data and easing a an already anxious situation. So pleased with her attitude, knowledgeable, and willingness to help.
- AVAngie VagnJul 31, 20255.0That were very helpful. Nice young lady cloned my phone and explained it's new features. Thank you for your help
- MCMary CameronJul 10, 20254.0Overall went great! Got a new phone but was disappointed that a Lower deal isn’t offered at the kimball sight.
Frequently Asked Questions About Verizon
What is the address and contact information for the Kimball Verizon store?
The Kimball Verizon store is located at 327 Kimball Crossing Drive, Kimball, TN 37347. You can reach them at +1 423-942-0414 or via email at jasper.tn@russellcellular.com.
What are the operating hours for the Verizon store in Kimball, TN?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Which brands and products does Russell Cellular offer at this Verizon Authorized Retailer?
They offer Verizon Wireless services and products including smartphones and tablets by brands such as Samsung, Google, Apple, Motorola, and LG, along with accessories and smartwatches.
What types of payment methods are accepted at the Verizon Kimball location?
Payments can be made using American Express, Cash, Discover, MasterCard, and Visa.
Does the Verizon store offer any pickup or delivery services?
Yes, they offer in-store pickup services; however, they do not provide delivery services.
Is the Kimball Verizon store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Can I schedule services or manage my account through an app related to this Verizon store?
Yes, you can use the 'My Verizon' app to schedule and manage your account services. The app is available on the App Store.
Are there any nearby restaurants I can visit before or after shopping at the Verizon store?
Yes, nearby dining options include El Toril Mexican Restaurant and Kimball Chinese Buffet, offering Mexican and Chinese cuisine respectively, as well as Subway and KFC for quick meals.
What entertainment or shopping options are nearby the Verizon Kimball location?
You can visit GameStop for video games, RadioShack for electronics, and retail stores like Goody's, Gordmans, and Dollar Tree close to the Verizon store.
Are there any nearby parks or recreational areas near the Verizon store in Kimball?
Yes, TTC Gravity Park and Tennessee Knockout Extreme Enduro - TKO are nearby and offer ATV recreation and race track activities for visitors looking for outdoor fun.