Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Jefferson City’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.2
300 reviews
5 stars
215
4 stars
21
3 stars
15
2 stars
10
1 star
39
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received high praise for their helpfulness, while others were described as rude or unhelpful.
Sales Experience
Several customers reported positive experiences with knowledgeable and patient sales staff, while others faced issues with upselling and misinformation.
Store Environment
The store was noted for being clean and organized, but some customers experienced long wait times and felt ignored.
Product Knowledge
Many customers appreciated the staff's knowledge about products and services, leading to successful purchases and problem resolutions.
Communication Issues
Customers expressed frustration with communication regarding account management and service issues, often being directed to call customer service instead.
- WGWesley GilliamOct 9, 20251.0Worse store they have been there 3 times this week to trade in my watch and it’s a different reason everyday switching carriers this week
- KMKaylyn MunseySep 29, 20251.0Switched carriers almost 3 months ago, told them to cancel my lines. That i needed them to send me a final copy of my bill. Turns out, they didn't cancel the lines. Getting ahold of customer service is a nightmare. 10/10 do not recommend verizon. Their cell service and customer service has went to absolute garbage.
- GBGemma BskiAug 15, 20255.0Very helpful staff. Johnathan was our salesperson and he really spent time with us getting us exactly what we needed. Adarius his supervisor that night was also very helpful. Highly recommend Jefferson City Verizon.
- CZCameron ZainAug 15, 20255.0Conner and Oscar were the two agents that held me out when I needed a new phone fast because mine had broken. They were very helpful and were able to get me a new phone that day. When I needed to return an item, cellular sales did a great job to direct me and assist me with the process.
- POPressure OnAug 14, 20255.0Christian Watts is the best salesman I have ever encountered in any phone store. He went above and beyond to help me and my wife get new phones and change from Xfinity (horrible). He spent multiple hours on the phone with customer service to get our phones swapped over. Again, this is Xfinity's fault. I will continue to use this store as long as Christian is there. Noah Simms
Frequently Asked Questions About Verizon
What is the address and contact number for the Verizon store in Jefferson City?
The Verizon store is located at 1405 Russell Ave, Jefferson City, TN 37760. You can reach them at +1 865-471-0050.
What are the store hours for Verizon at 1405 Russell Ave?
The store is open Monday to Saturday from 9:00 AM to 8:00 PM and Sunday from 11:00 AM to 7:00 PM.
Do I need an appointment to visit the Verizon store?
No, appointments are not required to visit the Verizon store; you can simply stop by or call to make an appointment if desired.
What brands of smartphones and devices can I find at this Verizon store?
You can find devices from Apple, Samsung, Google, Motorola, LG, HTC, and Asus.
What types of services does this Verizon store offer?
The store offers Verizon wireless plans, prepaid wireless, Hum smart car services, home phone and internet, mobile hotspots, and other Verizon Wireless services.
Can I pick up online orders at the Verizon store?
Yes, this Verizon store offers in-store pickup for orders.
What payment options are accepted at the Verizon store?
The store accepts American Express, Discover, MasterCard, and Visa credit cards.
What are some nearby places I can visit when I come to the Verizon store at 1405 Russell Ave?
Nearby you can find Murphys Sav More Pharmacy for any health needs, Sweet Swine BBQ and Catering if you're hungry, and Jefferson City Outdoor Pool for some recreation.
Are there other mobile phone stores near the Verizon location at 1405 Russell Ave?
Yes, Cellular Sales and Cricket Wireless are nearby mobile phone stores where you can explore additional wireless options and services.
How might nearby facilities like Tennessee State Bank and DigitalMint Bitcoin ATM be useful when visiting Verizon?
Nearby financial services like Tennessee State Bank and DigitalMint Bitcoin ATM make it convenient to handle banking or cash needs when shopping or getting services at Verizon.