Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 250-B S Main St in Jamestown, TN 38556
All 3 reps there on my visit were awesome best experience I've had
SZ
Sharon Zyjewski
Jun 5, 2025
1.0
Went to trade in our phones (husband and mine) for an even swap (old one for a new because phone would no longer access apps I needed because of age) I specifically told salesman I did not want to spend any money (I'm cheap lol) I was told not a problem there was a deal that worked out perfectly for us and would cost nothing. They didn't have phone in stock. They were ordered. Went in to exchange phones and I had a concern about transferring all my information and making sure that everything moved over. I was assured that I had time if I found something was missing I could come back in and fix the problem. When we were finishing the salesperson said let me total everything up for you IT WILL BE $401. I thought it was free. He said you got cases and screen protectors. I said you told me they were included. He said no I misunderstood him. I said then I don't want them you can take it back. He said he can't it was a liquid screen protector and it does come off. I was not happy. I stupidly paid. That following Monday I went back into store because I needed old phone to get access codes to use some apps on new phone. I was told salesperson was on vacation for 2 weeks and only he could get my phone. I specifically told that salesperson I would be back in to let him know the problem. He wrote a note and said he would leave it on him desk and that he would be talking to him in the meantime and would tell him. I went back in the store 2 weeks later when he got back from vacation and was told my phone was sent off to wherever. There was nothing they could do to help me. SO not only did I spend money I didn't want to I also was lied to now have NO access to very important apps and am still trying to figure out how to fix it. STAY AWAY FROM THIS LOCATION I WOULD NOT RECOMMEND
What is the address of Russell Cellular in Jamestown, TN?
Russell Cellular is located at 250 B South Main St., Jamestown, TN 38556.
What brands of mobile devices does Russell Cellular offer?
Russell Cellular offers devices from Verizon, Samsung, Google, Apple, Motorola, and LG.
What are the store hours for Russell Cellular in Jamestown?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.
Does Russell Cellular offer in-store pickup for online orders?
Yes, Russell Cellular provides in-store pickup services for customers.
What payment methods are accepted at Russell Cellular?
They accept American Express, cash, Discover, MasterCard, and Visa payment options.
Are appointments required to visit Russell Cellular?
No, appointments are not required to visit the store; walk-ins are welcome.
Is Russell Cellular wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Which nearby places can I visit around Russell Cellular?
Nearby places include Penny's Garden Spot (a farmers market), Fentress County Public Library, and Pickett State Park.
How can nearby Penny's Garden Spot benefit my visit to Russell Cellular?
You can combine your visit by picking up fresh fruits and vegetables at Penny's Garden Spot before or after shopping for devices at Russell Cellular.
What public services are near Russell Cellular that could assist customers?
Nearby public services include the Fentress County Public Library and Jamestown Police Department, which may help with local information or assistance.