Verizon

4.7
238 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Welcome to your neighborhood Verizon Store in Jackson, TN, where here, you're family! Your new Jackson, Tennessee Victra Verizon Authorized Retailer is conveniently located at Stonebrook Place near Outback Steakhouse & Acadamy Sports. We are beside DO Dah’s Donuts, Plato’s Closet, JC’s Boba Tea and Munchies. This is the place to come in Jackson, Tennessee for a full range of wireless devices, including the latest generations of iPhone, Google, Samsung and other Android smartphones. We also offer a variety of leading-brand tablets to fit every budget, plus great accessories like headphones and wireless hotspots. This Verizon store is also proud to offer services such as Verizon home internet and Verizon business internet. Jackson, Tennessee, is a vibrant city located in Madison County. Steeped in history and Southern charm, it serves as a regional hub for commerce and culture. The city hosts various annual events, including the West Tennessee State Fair, attracting locals and visitors alike. Jackson is home to the International Rock-A-Billy Hall of Fame, celebrating the genre’s roots. The revitalized downtown area features boutiques, restaurants, and entertainment venues, creating a lively atmosphere. With educational institutions like Jackson State Community College, the city emphasizes learning and growth. Jackson’s parks, such as Cypress Grove Nature Park, provide green spaces for recreation, making it a well-rounded community. Whether you’re heading out to Liberty Garden Park and Arboretum, stop by your local Victra Verizon Authorized Retailer and ask our friendly associates to help you stock up on the newest tech to make your day more enjoyable. Call or come by your local Verizon store today!

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
169 Stonebrook Pl, Jackson, TN
38305, United States

Hours

Reviews

4.7
235 reviews
5 stars
206
4 stars
14
3 stars
6
2 stars
1
1 star
8

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Customers frequently praised individual staff members, especially Susan, for their exceptional knowledge, friendliness, and helpfulness.

Customer Wait Times

Many reviews highlighted long wait times due to insufficient staffing, with only one employee often available to assist customers.

Customer Service Quality

Overall, customers reported positive experiences with customer service, noting staff's willingness to help and resolve issues.

Management Issues

Several reviews criticized the management for poor staffing decisions, which negatively impacted customer service and efficiency.
  • TL
    Tammy Lane
    Dec 19, 2025
    5.0
    Welsyn was awesome! He helped us upgrade our devices and cleaned up our mess !
  • HC
    Hannah Curl
    Nov 29, 2025
    1.0
    They only ever have one person working in the store at a time. Had to wait over an hour to be talked to. Horrible customer to specialist ratio.
  • BF
    Betsy Favara
    Nov 13, 2025
    5.0
    Friendly and pleasant
  • DT
    Dick Thompson
    Jul 23, 2025
    4.0
    Too many customers and not enough specialists helping. Long waits. Just the manager and her trainees.

Frequently Asked Questions About Verizon

What products and services does the Verizon store in Jackson, TN offer?

The Verizon store offers wireless devices including phones, tablets, smartwatches, accessories, Verizon home internet, and business internet services. They also provide new lines, upgrades, and accessories.

Where is the Verizon store located in Jackson, TN?

The store is located at 169 Stonebrook Place, Ste G-H, Jackson, TN 38305, United States, near Outback Steakhouse and Academy Sports.