Verizon

3.7
615 reviews
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Business Details

5528 Highway 153, Hixson, TN
37343, United States
(423) 876-0225
https://www.verizon.com/stores/details/tennessee/hixson/hixson-1048806
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About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Hixson for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
5528 Highway 153, Hixson, TN
37343, United States

Hours

Reviews

3.6
484 reviews
5 stars
222
4 stars
88
3 stars
47
2 stars
36
1 star
91

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, including rudeness, lack of assistance, and feeling ignored.

Sales Practices

Several reviews highlighted aggressive upselling tactics and misleading information regarding promotions and plans.

Mixed Experiences

While some customers praised specific employees for their helpfulness, many others expressed frustration with the overall service quality.

Long Wait Times

Numerous customers mentioned long wait times and inadequate staffing, leading to dissatisfaction with the service.
  • RG
    Robert Gaston
    Dec 23, 2025
    5.0
    They took my iPhone upgrade in and it was a smooth transition
  • DL
    Davif Lang
    Dec 10, 2025
    5.0
    Ty was excellent, she was patient and professional,Ty was understanding to my husband and me who are elderly not knowledgeable about phones
  • BS
    B. Skinner
    Nov 23, 2025
    1.0
    All of their review responses say customer service is a top priority which is a blatant lie. They made it super difficult just to get a phone traded under the same plan, and the phone they did give me was an absolute lemon, struggles to hold phone calls, having to restart it multiple times a day just for basic functions, and the signal Verizon sends out is arguably worse, even in town right next to a Verizon tower you cant hardly even open a Google page
  • ZG
    Zach Griffith
    Nov 13, 2025
    1.0
    Went in for a locked iPad I couldn’t get in which is on my apple account. The guy literally said nobody on the face of the planet could help me. Called Verizon in Dayton and they said Best Buy could help. So I now have my iPad unlocked no thanks to them. I have a problem every single time I go into this store. Avoid
  • AH
    Alex Hwang
    Nov 7, 2025
    1.0
    1. This verizon location in Hixson is only capable of swiping your credit card. 2. I bought a brand new iPhone and they shipped it to the wrong address and were unwilling to help me find a solution. I am now out $1500 and no iPhone in possession. 3. The person who claims to be “manager” is a middle aged Caucasian male with an untrimmed beard, an untucked shirt, and took no ownership to making the situation right. Of note, Verizon allocates their corporate locations stipends to help their customers in situations like these, but he was unwilling to use it (to likely just preserve his bonus). Shop here at your own risk, you’ve been warned
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Frequently Asked Questions About Verizon

What brands of smartphones does Verizon Hixson offer?

Verizon Hixson offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL.

What are the store hours for Verizon Hixson?

Verizon Hixson is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.