Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Greeneville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
394 reviews
5 stars
221
4 stars
57
3 stars
44
2 stars
23
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful and friendly staff, others reported rude and dismissive behavior.
Staff Knowledge
Several customers highlighted the expertise and patience of specific employees, particularly in resolving issues and providing information.
Service Quality
Customers generally appreciate the quality of Verizon's service and products, though some expressed frustration with high prices and billing issues.
Store Environment
The store environment received mixed reviews, with some noting cleanliness and professionalism, while others reported a lack of assistance and a negative atmosphere.
Overall Experience
Overall experiences vary widely, with some customers expressing satisfaction and loyalty, while others are considering switching providers due to poor service.
- SWSteve WilsonNov 14, 20255.0Most positive experience I have had at any Verizon store. Extremely helpful staff. I expressed my needs and concerns they were happy to help! Thank you!! I wish I caught names. Red headed woman and another gentleman with glasses.
- JBJeffrey BusheySep 29, 20251.0EXTREMELY below satisfactory service(s), support, and highly overpriced glitched experience(s).
- BWBen WagnerAug 31, 20255.0I have gone to Verizon wireless for years (since Alltel merged with them) and just recently had the best experience of my life there. Ask for Kenny and he'll take care of you. No pressure, he explains everything, and was super helpful. 10/10 and will be back there to see him again.
- MBMelanie BrownAug 12, 20251.0Salesman was young , very dismissive, my phone was frozen but body was HOT to touch, he struggled w buttons to turn it off then back on. After he reset it gave it back saying there you go as if I was too dumb to have tried that already! It still wasn't working btw. Made several comments abt my viewing habits leaving burn in on the screen, finally saying it's just old & needed new phone. Rattled off a new model, changed my plan without ever looking at me, explaining the changes, showing me the only option he gave me! After I asked can I see the new model he points to the wall of displays saying that's the best offer you're gonna get. Saying nothing abt the difference in models vs screen size, camera, nothing. Told me it'd be 5-7 days before new phone came in then said it'll be $170 w no explanation of what those charges were even for! Greenville TN location SUCKS! AFTER BEING A VERIZON CUSTOMER OVER 30 YRS IM SERIOUSLY CONSIDERING SWITCHING TO PAY AS YOU GO SERVICE. DONT GO EXPECTING ANY REAL HELP.
- HBHaley BrownJan 3, 20235.0I have had a time but every time I have an issue Keya Collins goes above and beyond! Her customer service, knowledge, and patience, and kindness exceeds everything! If I go and she is not there I will come back because I know she will do everything that is best for me! I cannot praise her enough so go and see Keya she is the best!! Thanks Keya you kill it every time!
Frequently Asked Questions About Verizon
What are the Verizon store hours in Greeneville, TN?
The Verizon store in Greeneville is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Can I schedule an appointment for in-store service at Verizon Greeneville?
Yes, you can schedule an in-store appointment online or via the My Verizon app for a convenient visit.
What products does the Verizon Greeneville store offer?
The store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.
Does Verizon Greeneville offer delivery or pickup options for online orders?
Yes, there are options for in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available.
Which mobile brands are available at Verizon Greeneville?
Verizon Greeneville carries Apple, Samsung, Motorola, Google, Kyocera, and TCL devices.
What payment methods are accepted at Verizon Greeneville?
The store accepts paycheck, debit cards, and mobile NFC payments; cash-only payments are not required.
What types of service plans does Verizon Greeneville offer?
Verizon offers mobile plans, wireless internet plans, and voice plans at their Greeneville location.
How can nearby places like Applebee's Grill + Bar enhance my visit to Verizon Greeneville?
You can enjoy a meal or drink at Applebee's Grill + Bar before or after visiting Verizon, making your trip more enjoyable and convenient.
Is there a bank or ATM near Verizon Greeneville for convenient transactions?
Yes, First Horizon Bank and Coinme ATM services are nearby, allowing easy access to financial services during your Verizon visit.
Are there other mobile phone stores near Verizon Greeneville for comparison shopping?
Nearby stores include the AT&T Store, MyPhone Repair - Greeneville, and Cricket Wireless Authorized Retailer, providing additional options for mobile devices and services.