Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Franklin for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
495 reviews
5 stars
262
4 stars
65
3 stars
31
2 stars
13
1 star
124
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some customers praising individual employees for their helpfulness and others reporting rude or dismissive behavior from staff.
Wait Times
Many customers experienced long wait times, both for service and for phone upgrades, leading to frustration.
Billing Issues
Several reviews mentioned problems with billing, including unexpected charges and confusion over promotions.
Store Management
There are complaints about the management style and employee training, with some customers feeling that staff were not empowered to assist effectively.
Product Knowledge
While some employees were noted for their expertise, others were criticized for lacking knowledge about plans and products.
- VOVesh Owen5 days ago5.0Came in for home internet and picked up my modem. Took it home but service would not work. Came back and worked with the same guy who ran my credit 4 times and get doing several applications to get my service “ unstuck “? He added it off to Kenny Lenard after several tries and he fixed the problem easily!!! Thanks Kenny for your fast, friendly, knowledgeable service.
- CSChrista SoulesJan 4, 20261.0I had a horrible experience at the Verizon store and ended up driving to the nearest ATT store in Cool Springs and made the switch while there. I have been with Verizon for 22 years and could not believe how bad I was treated but I will not tolerate it. Customer Service and living up to the deals that are marketed should be a priority.
- MGMatt GillilandDec 27, 20251.0I'd give 0 stars if I could. Verizon is the worst company I've ever had to deal with. Hours on the phone and chat only to come into the store and wait forever to get nothing resolved.
- DBDebra BarnesDec 21, 20251.0I lost internet they added a second line saying that was the only way to get internet back. They said I wouldn't pay anything extra. My bill had more than doubled just bc I asked for internet interruption to be restored. It took me 2 months to get in resolved, maybe it's resolved, I'll see next bill. The absolute worst customer service of any utility I've ever used. I do not recommend Verizon. Please do reply with your fake auto crap.
- LDLynn DavisDec 13, 20255.0It was an EXCELLENT customer service experience with Kyle and Glen. Both were super helpful and it took a while to get everything up to speed. My friend who needed the help is elderly and was confused about a set up process. Despite it not being part of their regular duties they took the time to get my friend set up and did so with respect, care and kindness. Thank you both Kyle and Glen for the time and expertise it took to get my friend’s phone up and running. Merry Christmas! I am so very grateful!
Frequently Asked Questions About Verizon
What are the Verizon store hours in Franklin, TN?
The Verizon store in Franklin, TN is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
What products does the Verizon Franklin store offer?
The store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and business devices such as cell phones, mobile hotspots, tablets, and laptops.
What services are available at Verizon Franklin?
Verizon Franklin offers mobile plans, wireless internet plans including 5G home internet, and voice plans for both personal and business needs.
How can I schedule an appointment or order from Verizon Franklin?
You can schedule an in-store appointment or place an order online through their website or using the My Verizon app.
Does Verizon Franklin offer delivery or pickup options?
Yes, Verizon Franklin offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What payment methods does Verizon Franklin accept?
Verizon Franklin accepts payments by check, debit card, and mobile NFC payments; cash-only payments are not required.
Is free Wi-Fi available at Verizon Franklin?
Yes, free Wi-Fi is available for customers at the Verizon Franklin store.
Where is the Verizon store located in Franklin?
The Verizon store is located at 1959 Mallory Lane, Franklin, TN 37067.
What restaurants are near Verizon Franklin where I can grab a meal before or after my visit?
Nearby dining options include Captain D's for seafood, Paradise Biriyani Pointe for Indian cuisine, Sake Japanese Restaurant, and Angelo's Italian Restaurant.
What other shopping or entertainment spots are close to Verizon Franklin?
Close by are Games Workshop (a hobby and toy store), Digital Worlds VR arcade, and Stitch & Tailor for sewing and fabric supplies, offering fun or creative activities around your Verizon visit.
Are there any fitness or wellness centers near Verizon Franklin?
Yes, The Camp Transformation Center - Franklin TN gym is nearby if you're looking to combine your visit with fitness activities.