Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Franklin for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
490 reviews
5 stars
261
4 stars
65
3 stars
31
2 stars
13
1 star
120
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some customers praising individual employees for their helpfulness, while others report rude and dismissive behavior from staff.
Wait Times
Many customers experienced long wait times, with some reporting waits of over an hour before receiving assistance.
Product Knowledge
While some employees demonstrated excellent product knowledge and provided valuable assistance, others were criticized for being uninformed and unhelpful.
Store Environment
The store environment received mixed reviews; some customers appreciated the cleanliness and organization, while others noted a lack of staff availability.
Billing Issues
Several customers reported problems with billing and promotions not being honored, leading to frustration and dissatisfaction.
- WGWeatherly GlassNov 14, 20255.0Huge thank you to everyone at this store and Reggie for helping me get my new phone back online! Went to multiple Verizon stores in the area and this one was definitely most helpful.
- SBSandra BrownNov 11, 20255.0Our experience here was very good, the rep we spoke to, Glenn, took very great care to explain the plan options, ensure we were very well set up with phones and service. Around us were customers voicing appreciation for the great custpmer service. Agree! In addition, Kyle the manager also took very good care of us.
- BIBobby Lawson IIOct 27, 20251.0Completely useless. Nobody wants to help anyone. Everyone wants you to do it on the app. Well, what's the point of having a physical store if everyone wants to do it on the app which is what the gentleman to help me. Did he got on his iPad and did it on his app....
- MJMax JamesOct 27, 20255.0⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Kenny Lenard! I stopped into the Verizon store to replace my phone, and Kenny Lenard was an absolute professional from start to finish. He helped me get set up with a brand-new iPhone Pro that had just come back in stock and made the entire upgrade process quick and painless. On top of that, Kenny assisted me with switching over to Verizon Home Internet. Not only was the setup smooth, but I’m now paying half of what I was being charged with my old AT&T service—which was honestly terrible by comparison. Verizon has been (and continues to be) the best provider I’ve worked with. Huge thanks to Kenny for his expertise, patience, and top-tier customer service. Highly recommend!
- NSNick SavageOct 7, 20251.0Walked in the store, I was told someone would be with me. I waited 10 and once the associate was done with the customer she went right to the back. I worked for Verizon for 5 years and this place is terrible. She obviously wasn’t going on break since they were closing in 30 mins. Get better employees Verizon who are not lazy.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Franklin, TN?
The Verizon store in Franklin, TN is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
What products does the Verizon Franklin store offer?
The store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and business devices such as cell phones, mobile hotspots, tablets, and laptops.
What services are available at Verizon Franklin?
Verizon Franklin offers mobile plans, wireless internet plans including 5G home internet, and voice plans for both personal and business needs.
How can I schedule an appointment or order from Verizon Franklin?
You can schedule an in-store appointment or place an order online through their website or using the My Verizon app.
Does Verizon Franklin offer delivery or pickup options?
Yes, Verizon Franklin offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What payment methods does Verizon Franklin accept?
Verizon Franklin accepts payments by check, debit card, and mobile NFC payments; cash-only payments are not required.
Is free Wi-Fi available at Verizon Franklin?
Yes, free Wi-Fi is available for customers at the Verizon Franklin store.
Where is the Verizon store located in Franklin?
The Verizon store is located at 1959 Mallory Lane, Franklin, TN 37067.
What restaurants are near Verizon Franklin where I can grab a meal before or after my visit?
Nearby dining options include Captain D's for seafood, Paradise Biriyani Pointe for Indian cuisine, Sake Japanese Restaurant, and Angelo's Italian Restaurant.
What other shopping or entertainment spots are close to Verizon Franklin?
Close by are Games Workshop (a hobby and toy store), Digital Worlds VR arcade, and Stitch & Tailor for sewing and fabric supplies, offering fun or creative activities around your Verizon visit.
Are there any fitness or wellness centers near Verizon Franklin?
Yes, The Camp Transformation Center - Franklin TN gym is nearby if you're looking to combine your visit with fitness activities.