Verizon

4.3
582 reviews
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Business Details

1120 Murfreesboro Rd, Franklin, TN
37064, United States
(615) 465-4892
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Franklin, TN. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1120 Murfreesboro Rd, Franklin, TN
37064, United States

Hours

Reviews

4.3
578 reviews
5 stars
454
4 stars
19
3 stars
9
2 stars
9
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting individuals like Evan, Jacob, and Jeff for their exceptional service.

Long Wait Times

Numerous reviews mentioned excessive wait times, with some customers reporting waits of over two hours, leading to frustration and dissatisfaction.

Misleading Practices

Several customers expressed concerns about being misled regarding pricing, trade-in values, and additional charges, indicating a lack of transparency in transactions.

Store Identity Confusion

Customers frequently noted that this location is a third-party retailer (Victra) rather than a corporate Verizon store, leading to confusion and dissatisfaction with service.

Inconsistent Experiences

While some customers had positive experiences, others reported significant issues, including unprofessional behavior and unresolved problems, suggesting inconsistency in service quality.
  • AE
    Axel Eden-Reed
    3 days ago
    5.0
    There are 100 things I’d rather do on my Friday than go to a phone store, switch services, upgrade phones, etc. We came in right at lunch hour and it was busy. The staff was very attentive, juggled dealing with multiple clients all needing different things and we never felt like an afterthought. Hunter was absolutely amazing. Respectful, very competent, knowledgeable, funny, and spent hours helping us until everything was done and done correctly. He was the glue that held everything together today and I’m very thankful for him. I was previously with AT&T and I never received in store service like I received today from Hunter.
  • MH
    Mollie Hudson
    Jan 5, 2026
    5.0
    Evan was so helpful and efficient. Thanks!!!!
  • RR
    Reed
    Jan 3, 2026
    5.0
    Dari is the goat. Got me in and out quick with ease. Make sure to ask for him!
  • CL
    Carmen Lockard
    Jan 3, 2026
    5.0
    Very happy with my experience today and will certainly be coming back. The employee Dari went out of his way to make the experience easy by even applying my screen protector to my new phone during an upgrade.
  • DB
    Debra Barnes
    Dec 29, 2025
    1.0
    Been dealing with Customer disservice since Oct, instead of correcting my bill like they said, each time I call they increase my bill and add late fees bc they have given me the wrong balance. Absolutely the wirst customer service bc they cause ALL THE PROBLEMS. DO NIT USE VERIZON!!!!!!
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Frequently Asked Questions About Verizon

What is Victra in Franklin, TN?

Victra is a local Verizon Authorized Retailer in Franklin, TN, offering a full range of wireless devices and accessories.

What products can I find at Victra?

Victra offers smartphones, tablets, wearable devices, mobile broadband, accessories, and device protection.