Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Franklin, TN. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
561 reviews
5 stars
439
4 stars
19
3 stars
9
2 stars
9
1 star
85
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting individuals like Evan, Jacob, and Jeff.
Sales Practices
Several reviews expressed concerns about aggressive upselling and misleading information regarding trade-in values and additional charges.
Store Experience
Customers reported long wait times and inefficient service, with some stating that the process took much longer than expected.
Transparency Issues
Multiple reviews mentioned a lack of transparency regarding pricing and additional fees, leading to frustration and confusion.
Management Concerns
There were complaints about unprofessional behavior from management and a lack of accountability for mistakes made by staff.
- LHLinda HowardOct 28, 20255.0So helpful and knowledgeable.
- OKODL KirkOct 25, 20255.0Excellent service from the whole team. My bro Tre knight, Evan and Alissa got me all set up !
- JRJoshua ReedOct 22, 20255.0Dari and Evan deserve a raise! Appreciate these guys for all the help.
- LGLeslie GrundyOct 4, 20255.0Trey was so helpful!
- RSRebecca SOct 2, 20255.0The staff were friendly, helpful and informative.
Frequently Asked Questions About Verizon
What is Victra in Franklin, TN?
Victra is a local Verizon Authorized Retailer in Franklin, TN, offering a full range of wireless devices and accessories.
What products can I find at Victra?
Victra offers smartphones, tablets, wearable devices, mobile broadband, accessories, and device protection.
What brands are available at Victra Franklin?
Brands include Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands such as Otterbox and PureGear.
What are the store hours for Victra in Franklin, TN?
The store is open Monday to Friday from 9 AM to 8 PM, Saturday from 9 AM to 7 PM, and Sunday from 12 PM to 7 PM.
Does Victra offer in-store pickup?
Yes, Victra offers in-store pickup services for products ordered online.
What payment options does Victra accept?
Victra accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
What are some nearby places to Victra in Franklin, TN?
Nearby places include Chick-fil-A, Sprouts Farmers Market, Rite Aid Pharmacy, and Jiffy Lube automotive service.
How can I visit Victra if I want to grab a bite nearby?
You can visit Chick-fil-A or Whitt's Barbecue, both located near Victra, to enjoy a meal before or after shopping for devices.
Are there any nearby automotive services to Victra?
Yes, Jiffy Lube and Discount Tire are nearby, offering brake service, tire repair, and oil changes.
What attractions can I explore near Victra in Franklin?
You can visit entertainment spots like Everything Weapons Indoor Range and Franklin Range shooting and specialty school nearby.