Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Decherd, TN. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
525 reviews
5 stars
429
4 stars
35
3 stars
22
2 stars
10
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Tony, Nick, and Michelle.
Professionalism
Several reviews highlighted the professionalism of the staff, noting their patience and thoroughness in assisting customers.
Timeliness
While most customers appreciated the service speed, some expressed frustration with long wait times and scheduling issues.
Product Knowledge
Customers frequently noted the staff's expertise in explaining products and services, helping them make informed decisions.
Mixed Experiences
Some reviews indicated dissatisfaction with specific interactions, particularly regarding service delays and perceived rudeness from certain employees.
- RBRandall BergmanNov 13, 20255.0Tony is great. Got everything set up. A lot of help very professional and knows
- MZMichael ZdanowskiNov 12, 20255.0Couldn't have asked for better help.
- LBLynn BNov 9, 20255.0I'm so displeased with Verizon. Iguess I get some of the reasons they are like they are but I hate to call them. It takes an act of congress to talk to a human being!
- JAJennifer AlleyNov 2, 20255.0The young man that helped us was very friendly and helpful.
- JWJackson WineOct 24, 20255.0I’ve been with Verizon for 14 years, almost 15. I have never met a Verizon employee like Tony. Tony is the man, he helped me out many ways and got me a new IPhone 17. He was so polite, funny, helpful. If there’s a manager role, Tony is your guy. He was amazing
Frequently Asked Questions About Verizon
What products and brands does Verizon in Decherd, TN offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more, featuring brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and others.
What are the store hours for Verizon in Decherd, TN?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Does Verizon in Decherd, TN offer in-store pickup?
Yes, Verizon supports in-store pickup services for customer convenience.
What payment methods are accepted at Verizon in Decherd, TN?
They accept various payment options including American Express, Apple Pay, Android Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is there free Wi-Fi available at Verizon in Decherd, TN?
Yes, the store offers free Wi-Fi to customers visiting the location.
What services can I get at Verizon in Decherd, TN?
Services include new lines, upgrades, new devices, and accessories.
How can I contact Verizon in Decherd, TN?
You can call them at +1 931-392-3312 or email Info@victra.com for inquiries.
Are there nearby places to visit around the Verizon store in Decherd, TN?
Yes, nearby places include Middle Tennessee Respiratory, Hamilton-Ryker employment agencies, Tri Cities Wines & Spirits, and The Hearing Aid Center.
How can the nearby Tri Cities Wines & Spirits complement a visit to Verizon?
Customers can visit Tri Cities Wines & Spirits nearby to pick up beverages before or after shopping at Verizon, making trips in the area more convenient.
What nearby automotive services can I find close to Verizon in Decherd?
Nearby automotive services include Super Lube, Strickland Brothers 10 Minute Oil Change, and Finish Line Auto Care for oil changes and repairs.