Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 3536 Cummings Hwy in Chattanooga, TN 37419
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Beth, Brittany, and Micah.
Sales Experience
Several reviews highlighted positive experiences during the sales process, with staff providing clear information and options without pressure.
Mixed Experiences
While many reviews were positive, there were notable complaints about unprofessional behavior and misinformation regarding services and products.
Store Accessibility
Some customers reported issues with store hours and accessibility, including being unable to enter the store at opening time.
Product Knowledge
Customers appreciated the staff's expertise in helping them choose the right products and plans, although there were instances of misinformation.
JA
Jill Allen
Dec 3, 2025
5.0
I've always had a great experience at this store. Natasha was awesome and it was a smooth transition from my old phone to an upgraded one.
ZB
Zachery Bynx
Nov 15, 2025
5.0
Eian provided exceptional service, demonstrating complete transparency and a non-pressuring sales approach. He effectively presented options within my budget and offered valuable insights on optimizing the deal. Overall, my experience with this location and its staff was significantly more positive than my previous visit to a corporate Verizon store.
JC
Joy Cureton
Oct 30, 2025
5.0
Great to deal with very helpful made sure we knew upfront what cost were
TW
Theresa Williams
Sep 22, 2025
5.0
Very helpful and friendly!!!
RR
Renee
Sep 8, 2025
5.0
Micah was extraordinary to say the least!! My phone screen was completely unresponsive and he kept trying until he was able to transfer all of my data to my new phone without unlocking my old one. It was almost closing time and he had a line of customers. He kept his cool and was polite and responsive to everyone in that store.