Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 3536 Cummings Hwy in Chattanooga, TN 37419
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.5
181 reviews
5 stars
151
4 stars
9
3 stars2
2 stars1
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Beth, Brittany, and Micah.
Sales Experience
Several reviews highlighted positive experiences during the sales process, with staff providing clear information and options without pressure.
Mixed Experiences
While many reviews were positive, there were notable complaints about unprofessional behavior and misinformation regarding services and products.
Store Accessibility
Some customers reported issues with store hours and accessibility, including being unable to enter the store at opening time.
Product Knowledge
Customers appreciated the staff's expertise in helping them choose the right products and plans, although there were instances of misinformation.
- JAJill AllenDec 3, 20255.0I've always had a great experience at this store. Natasha was awesome and it was a smooth transition from my old phone to an upgraded one.
- ZBZachery BynxNov 15, 20255.0Eian provided exceptional service, demonstrating complete transparency and a non-pressuring sales approach. He effectively presented options within my budget and offered valuable insights on optimizing the deal. Overall, my experience with this location and its staff was significantly more positive than my previous visit to a corporate Verizon store.
- JCJoy CuretonOct 30, 20255.0Great to deal with very helpful made sure we knew upfront what cost were
- TWTheresa WilliamsSep 22, 20255.0Very helpful and friendly!!!
- RRReneeSep 8, 20255.0Micah was extraordinary to say the least!! My phone screen was completely unresponsive and he kept trying until he was able to transfer all of my data to my new phone without unlocking my old one. It was almost closing time and he had a line of customers. He kept his cool and was polite and responsive to everyone in that store.
Frequently Asked Questions About Verizon
Where is the Verizon authorized retailer Russell Cellular located in Chattanooga?
Russell Cellular is located at 3536 Cummings Hwy., Ste 148, Chattanooga, TN 37419.
What are the store hours for Russell Cellular in Chattanooga?
The store is open Monday to Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
What types of products does Russell Cellular offer?
They offer Verizon Wireless products including cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid services.
Does Russell Cellular in Chattanooga offer in-store pickup?
Yes, they provide in-store pickup services for customers.
What payment options are accepted at Russell Cellular?
Accepted payment options include American Express, Cash, Discover, MasterCard, and Visa.
Is the Russell Cellular store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for customers.
Which mobile brands are available at Russell Cellular?
They carry Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG brands.
What nearby restaurants can customers visit around the Russell Cellular location?
Nearby dining options include Los 3 Amigos and Tres Amigos, both Mexican restaurants, as well as New China Buffet and Grill and LemonGrass Thai.
Are there other mobile phone stores near Russell Cellular in Chattanooga?
Yes, nearby mobile phone stores include T-Mobile, Boost Mobile, and another Verizon retailer.
What points of interest near Russell Cellular might be useful for customers?
Customers can visit nearby services such as Lookout Valley Chiropractic, Great Clips hair salon, and Dollar Tree for shopping.