Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Chattanooga for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.7
453 reviews
5 stars
236
4 stars
57
3 stars
34
2 stars
21
1 star
105
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for being rude or unprofessional.
Sales Experience
Several customers reported issues with misleading sales tactics and pressure to purchase products, leading to dissatisfaction.
Staff Knowledge
While some staff members were noted for their expertise and problem-solving abilities, others were described as uninformed or unhelpful.
Wait Times
Customers frequently mentioned long wait times and understaffing as significant issues during their visits.
Billing Issues
Numerous complaints about billing discrepancies and lack of resolution from customer service, leading to frustration among long-time customers.
- DIDavid IsraelDec 29, 20255.0Good service
- GGGage GozaNov 13, 20255.0The store worker with purple hair was very helpful with assisting me in reactivating my SIM card I had struggled with it for a few days but I brought it in and she was able to fix it in just a few minutes. I really appreciated her help!
- PMPam MyersNov 12, 20255.0Drew sooner helped me get issue correct that a prior employee did wrong. He is so nice and truly showed care and concern. You need more employees like him.
- JEJeffery EavesOct 23, 20255.0Jason was very nice and professional
- DDDeanOct 23, 20255.0I always request the assistance of Jason Walter, the salesperson who helped us with our previous two I-Phone purchases. His knowledge of the products and the payment plans is exceptional. We came to the Verizon store last July requesting the latest upgrade, which was I-Phone 16. He said if we were willing to wait, the I-Phone 17 would be available in September. We went into the Gunbarrel Rd store last week and made our our purchase. Jason went the extra mile at every step and helped make our purchase a pleasant experience. We love our new I-Phone 17s. Thank you, Jason for a positive experience.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Chattanooga?
The Verizon store in Chattanooga is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Can I schedule an appointment before visiting the Verizon store?
Yes, you can schedule an in-store appointment online or through the My Verizon app for a convenient visit.
What mobile brands does the Verizon store in Chattanooga carry?
The store carries Apple, Samsung, Motorola, Google, Kyocera, and TCL devices including the latest 5G smartphones like the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
What pickup and delivery options does Verizon Chattanooga offer?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas for your convenience.
Does the Verizon Chattanooga store provide services for business customers?
Yes, the store offers business cell phones, mobile hotspots, tablets, laptops, and plans tailored for business needs.
Are the Verizon Chattanooga store facilities wheelchair accessible?
Yes, the store has wheelchair accessible entrances and parking for all customers.
What payment methods are accepted at Verizon Chattanooga?
The store accepts checks, debit cards, mobile NFC payments, and does not require cash only transactions.
What are some nearby places I can visit before or after shopping at Verizon Chattanooga?
Nearby you can visit Hamilton Village shopping center, Eyeglass World optometrist, and several restaurants like Captain D's and Starbucks for a coffee break.
Where can I find food options close to Verizon Chattanooga for a quick meal?
You can enjoy nearby restaurants such as Captain D's seafood, Volcano Korean BBQ, Mission BBQ, Bad Daddy's Burger Bar, Chili's Grill & Bar, and McDonald's.
Are there any healthcare services near the Verizon store in Chattanooga?
Yes, nearby healthcare providers include McDonald Eye Care & Associates, Pediatric Eye Specialists, Atrium medical center, and CHI Memorial Cardiac Imaging at Atrium.