Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Bristol’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.5
284 reviews
5 stars
227
4 stars
16
3 stars
10
2 stars4
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their exceptional customer service, highlighting individuals like Tim, Alex, and Noah for going above and beyond to assist.
Product Issues
Several reviews mentioned frustrations with product availability and issues with orders, including phones being sold to other customers and difficulties with warranty claims.
Staffing Concerns
Some customers noted a lack of staff during busy times, which led to delays in service and assistance.
Positive Experiences
Numerous customers shared positive experiences, particularly with specific employees who provided thorough assistance and made the purchasing process enjoyable.
Mixed Reviews
While many reviews were positive, there were also complaints about misleading promotions and poor handling of customer issues, indicating inconsistency in service quality.
- RMRoger MyersNov 19, 20255.0Very nice people
- EBErin BallOct 24, 20251.0Only issuing one star because without it, my review wouldn’t be published. Went to the Bristol TN location on 9/24 and ordered a new phone guaranteed to be here 10/24. I received notification that the phone shipped on October 14 and was received at the store on October 16. No one called me to let me know my order was in so I showed up at the store on October 23. The gentleman said he could not find my order in the store and it was very “weird.” Come to find out the Bristol Tennessee store SOLD MY PHONE to another customer on October 17. Very shady. Very unprofessional. Not a very good experience for a new Verizon customer
- JHJustin HicksSep 9, 20255.0Had a great experience with Tim yesterday, very good customer service with him, even with having my phone brought from another store and nearing closing time he was still happy to help
- ABAustin BartonSep 4, 20255.0Tim McCowan was fantastic! I went in looking upgrade my phone he was the first to greet me and demonstrated excellent customer service! I would recommend him to anyone!
- BJBrandi JohnsonJul 31, 20251.0TERRIBLEEEEEEE
Frequently Asked Questions About Verizon
Where is the Verizon store located in Bristol, TN?
The Verizon store is located at 1428 Us Hwy 11 W, Bristol, TN 37620.
What are the store hours for the Verizon location at 1428 Us Hwy 11 W?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Which brands of phones can I upgrade to at the Verizon store?
You can upgrade to Apple iPhone, Samsung Galaxy, Google Pixel, Motorola and other Verizon wireless devices.
What wireless services does the Verizon store offer?
The store offers Verizon wireless plans including prepaid wireless, Hum smart car service, home phone, home internet, and mobile hotspot services.
Can I pick up my online order in-store at the Verizon location?
Yes, the Verizon store offers in-store pickup for online orders.
How can I contact the Verizon store at 1428 Us Hwy 11 W?
You can call the store at +1 423-573-6056 or email CustomerService@cellularsales.com.
Do I need an appointment to visit the Verizon store?
No, the store does not require appointments, though you can call to make one if you prefer.
What payment methods are accepted at the Verizon store?
The store accepts American Express, Discover, MasterCard, and Visa credit cards.
What nearby restaurants can I visit before or after shopping at the Verizon store?
Nearby restaurants include Bojangles', Hunt Brothers Pizza, Panda Express, Dunkin', and Waffle House, offering a variety of fast food, pizza, Asian cuisine, coffee, and breakfast options.
Are there any nearby services such as car washes or gas stations around the Verizon store?
Yes, Tommy's Express Car Wash and Weigel's convenience store and gas station are nearby, as well as Valero gas station.
What nearby shopping options are available around the Verizon store?
Nearby shopping includes The Pinnacle shopping center, The Pinnacle lingerie and clothing store, Kirkland's home decor store, Claire's fashion accessories store, and Justice children's clothing store.