Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Athens for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
349 reviews
5 stars
191
4 stars
54
3 stars
25
2 stars
21
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with staff being unhelpful, rude, or focused on sales rather than assisting with issues.
Staff Knowledge
There were mixed reviews on staff knowledge, with some customers finding employees helpful and knowledgeable, while others felt staff lacked understanding of products and services.
Sales Pressure
Several reviews mentioned aggressive sales tactics, with employees pushing additional products and services rather than addressing customer needs.
Wait Times
Customers frequently complained about long wait times and inadequate staffing, leading to frustration during visits.
Mixed Experiences
While some customers had positive experiences with specific employees, many others reported negative interactions, indicating inconsistency in service quality.
- JVJohn VincentOct 29, 20251.0Unwilling to put any effort into helping you!
- ABAlesia BrownOct 3, 20252.0My husband and I have been Verizon customers for over 10 years. My android phones hardly ever drop calls. Went to an iPhone 16e about 5 weeks ago. It sucks. Drops calls.and no service in places my android always had service. Why make new phones that are crap compared to older phones. That is not good business practice
- SYSusan YotherSep 1, 20253.0According to rep they only had training to sale No service available to help with question on android Phones.
- EEEmilyAug 30, 20251.0Incompetent store employees only care about their commission rather than actually helping their customers with devices.
- JBJames BryantAug 24, 20252.0Employees were not courteous. The agent kept trying to get me to purchase more than I wanted and refused to sell me an iPhone 14 or 15, but insisted I get a 16. Kept trying to add to the sale when I told him exactly what I wanted. Then, the agent failed to completely set up the phone and I had to spend hours trying to figure out how to get it to work because customer service was closed. Luckily Google provided the answer I needed! I should have gone to cricket!
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Athens, TN?
The Verizon store in Athens is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store located in Athens?
The Verizon store is located at 1822 Decatur Pike, Athens, TN 37303.
What brands of smartphones can I find at the Athens Verizon store?
You can find the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL, including models like the iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
Does the Verizon store in Athens offer online order pickup?
Yes, the store offers in-store pickup for online orders along with options like free 2-day shipping, express lockers, and same-day delivery where available.
What types of products and services are available at this Verizon location?
The store offers mobile plans, wireless internet plans, voice plans, as well as business cell phones, mobile hotspots, tablets, and laptops.
What payment methods does the Verizon Athens store accept?
They accept checks, debit cards, and mobile NFC payments; cash is not required.
Does the Athens Verizon store provide free Wi-Fi for customers?
Yes, free Wi-Fi is available for customers inside the store.
What nearby dining options are available around the Verizon store in Athens?
Near the Verizon store, you can enjoy meals at Firehouse Subs, Western Sizzlin steakhouse, Sonic Drive-In, Captain D's seafood restaurant, and Buddy's Bar-B-Q, among others.
Are there other mobile phone stores close to the Verizon location in Athens?
Yes, nearby mobile phone stores include Cricket Wireless Authorized Retailer, T-Mobile, and UScellular, which might offer different plans or devices.
What nearby stores can I visit for shopping after my Verizon appointment?
After your visit, you might want to check out nearby shopping options like Dunham's Sports for sporting goods, Sally Beauty for cosmetics, Walmart Pharmacy, and Cato Fashions for clothing.