Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderTelephone CompanyTCC
TCC North Augusta, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 1207 Knox Ave.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.0
431 reviews
5 stars
253
4 stars
62
3 stars
38
2 stars
22
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees received praise for their helpfulness, while others were reported as rude and dismissive.
Sales Experience
Positive feedback on sales associates who provided thorough assistance and knowledgeable service, but complaints about aggressive sales tactics and unprofessional behavior from some staff.
Wait Times
Customers frequently reported long wait times and poor management of customer flow, leading to frustration.
Store Environment
Some customers appreciated the cleanliness and organization of the store, while others noted a lack of basic amenities and poor treatment.
- MCMichelle Cooks1 day ago5.0Thank you to Wes for assisting me in upgrading my phone. He was very professional and knowledgeable about the products. He also completed all of this in a timely manner as well. If you need a new phone and/or any accessories please go see Wes.
- APAlix Pedraza2 days ago1.0I was highly dissatisfied with my “customer experience” on Dec. 21st. After receiving multiple messages from Verizon indicating my line was eligible for an upgrade, I went to this store to get more information. The first representative was nice but told me that the messages I was getting didn’t really apply to my line. I decided to go back and ask for clarification since this upgrade was something I was really looking for around the holidays. On my second visit they were busier and the first representative was not available. Unfortunately, I ended up with Robert H (beard, blue-eyed, glasses), I guess my mistake was to start the conversation with I have questions about my bill, it was clear he didn’t want to take care of me and immediately asked me just to look up whatever I needed in the app., I continued to explain the text messages, that I wanted an upgrade, etc. and he reluctantly proceeded to “take care of me.”I spent over $500 that day, and I wanted to know how my monthly bill was going to look like after the upgrade but during the whole/long interaction he just continued to be extremely short, condescending and dismissive - I guess customers shouldn’t be asking those questions? I left the store almost in tears and what it was supposed to be a great experience during the holidays turned out to be an interaction were I felt unintelligent and guilty about my decision to upgrade. We are starting to have some billing issues (which of course he didn’t mention) and a manager is supposed to be handling our case, hopefully she does a better job.
- PBPecolia Boone3 days ago5.0Phan was an excellent sale person. He showed me everything I needed to know and I’m pleased. Anything going forward I’m going to Phan
- JMJ Munie6 days ago5.0Carley at the North Augusta SC store was amazing and made the whole process of buying and setting up my phone seamless. I would seek her out again next time I need anything.
- YMYolanda MartinJan 3, 20265.0I visited Verizon in North Augusta on Knox on ave. Mr. Wes was my rep specifically today. He was very helpful patient and AMAZING. Ask for Wes! 😊