Verizon

Reviews

• JS

  jessica smith

  Dec 28, 2025
  5.0
  Went in with my husband for an upgrade and Ben Rouse was incredible! He worked to make sure we were getting the best and lowest price possible! Whole family walked out with new devices.
• JS

  James Sturgill

  Dec 12, 2025
  1.0
  Very rude best bet to find a a different verizon store if you need help with anything
• SC

  Steve Cartin

  Nov 15, 2025
  5.0
  As a 20+ year customer of Verizon, I've been in and done business with many Verizon stores - corporate and franchisee. I believe this location is a franchisee, but not sure of that. However, I've not ever had a better level of customer service or sales support than I have had at this store in the last couple weeks. I first traded in for a ZFlip 7 and was very displeased and disappointed with the phone. When I took it back to trade within the 30-day window, I did not have my original box and that was a problem. Daniel, whom I understand is the District Manager, encouraged me to look further for my box and was looking into options if I could not find it. I clearly felt he was on my side. With my wife's help I later found the box and returned to the store, just under an hour from closing. I felt bad that I was being an inconvenience but Daniel never once demonstrated anything but patience and helpfulness. He got me out of there in about 40 minutes and had the process of transferring my many apps already underway. The whole experience was a great one. I've had my new Pixel 10 Pro for about a week now and love it. I've had great service in this location before but this one topped them all. Altogether, I worked with 4 team members at this location on swapping phones twice in this instance and in later returning the case I first bought and choosing a new one. As a business owner myself, it's clear to me that superb leadership and ethical business practices at the District Manager level has resulted in a highly-trained and customer-focused team. Thank you, Daniel and all your team members at this location - you guys rock!
• BA

  Brian Armstrong

  Sep 26, 2025
  1.0
  Was told that I needed to use tech support online because they could not activate my secondary number. Was on hold with tech support for over 20 minutes when I asked the Verizon rep in the store. Tech support supervisor states the store could have activated my secondary line and they cannot. I need to go back to the store. Incompetence at its finest. I will visit a store in Augusta hoping for a competent person.
• AY

  Anitra Yonce

  Jul 31, 2022
  5.0
  Princess was so sweet & helpful. The system had issues 1 day but came in on her day off to finish. She was so much help!

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