Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Lexington for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
606 reviews
5 stars
296
4 stars
81
3 stars
51
2 stars
46
1 star
132
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed, with some customers praising individual employees for their helpfulness, while others report rude or unhelpful service.
Long Wait Times
Many customers experienced long wait times, often exceeding 30 minutes, leading to frustration.
Sales Issues
Several reviews mention problems with billing, incorrect plan changes, and issues with phone upgrades, indicating a lack of effective sales support.
Positive Employee Recognition
Certain employees, such as Quinton and Thomas, received multiple commendations for their excellent service, highlighting the potential for positive customer experiences.
Store Management
Customers expressed dissatisfaction with store management, citing unprofessional behavior and a lack of support in resolving issues.
- DGDustin Gunter2 days ago5.0Thomas and Claudia are the best the stayed late to ensure my phone was activated. After hours of being on the phone with customer service I drove to their lexington store and they had me working in 15 minutes.
- ABAlexis Baldwin2 days ago5.0Thomas was super helpful with all of our concerns. We spent hours on the phone with Verizon and got no where, but it took Thomas no time to get us pointed in the right direction. Excellent customer service, great personality and a wonderful person! 10/10
- JGJohn Gibbs6 days ago5.0Good afternoon. I had the privilege of working with Patrick Duhaime and he was absolutely amazing. Not only does he know his stuff about the products in his store but he spent a lot of time with me and helped me get through all the hurdles I needed to get through. This office is very professional all around and I highly recommend anyone to do business here. All the employees were wonderful. Again Patrick was amazing. Thank you so so very much.
- LHLinda HartNov 12, 20255.0Claudia O'Connor was wonderful keeping my 5 yr. old grandson occupied with color pencils and paper because we were waiting awhile. She asked us what we needed, was very knowledgeable, which was great because we had waited patiently a good while, so she took care of our device challenge in way less time than we waited. She is definitely exceptional at her job and definitely a people person. Verizon should be proud to have her as an employee.
- RSRosalie SmithNov 12, 20255.0Thank God (literally) for Claudia (Mgr.) who cared and patiently helped me change over my husband’s Accnt and get unbelievable tedious details corrected. Move Verizon back to USA!!!! In US stores need more precise communication and upfront integrity!!
Frequently Asked Questions About Verizon
What are the Verizon store hours in Lexington, SC?
The Verizon store in Lexington is open Monday to Saturday from 9:00 AM to 7:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
What mobile brands does the Verizon store in Lexington offer?
The Lexington Verizon store offers mobile devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What types of services can I find at the Verizon Lexington store?
Services include mobile plans, wireless Internet plans, and voice plans tailored for both individuals and businesses.
Can I schedule an appointment or order online for the Lexington Verizon store?
Yes, you can schedule an in-store appointment or place online orders through their website for added convenience.
What pickup and delivery options are available with Verizon Lexington?
Customers can choose in-store pickup, curbside pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Does the Verizon store in Lexington accept debit card and mobile NFC payments?
Yes, they accept debit card payments, mobile NFC, and do not require cash only transactions.
Is Verizon Lexington able to repair devices onsite?
The Lexington Verizon store does not offer repair services onsite.
What nearby places can I visit before or after shopping at Verizon Lexington?
Nearby you can visit Krispy Kreme for donuts and bakery treats, Jersey Mike's Subs for sandwiches, or Rio Express Grill for American and Brazilian cuisine.
Are there any nearby services that complement my visit to Verizon Lexington?
Yes, uBreakiFix offers electronics and phone repair services nearby, and Pak Mail provides shipping and notary services close to the store.
Can I combine my visit to Verizon with some local shopping and errands?
Definitely! His House Thrift Shop is nearby for thrift and clothing shopping, and the UPS Access Point location offers convenient courier and shipping services near Verizon.