Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Columbia for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.0
348 reviews
5 stars
208
4 stars
57
3 stars
22
2 stars
9
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting individuals like Sharon and Willie for their exceptional service.
Long Wait Times
Several reviews mentioned long wait times for assistance, with some customers waiting over an hour without being helped.
Mixed Experiences
While some customers had positive experiences, others reported poor service, particularly from management, leading to frustration and dissatisfaction.
Sales Practices
There were complaints about aggressive upselling and unauthorized charges being added to accounts, causing distrust among customers.
Store Management
Management received criticism for being unhelpful or unprofessional, with specific mentions of a manager named Brandon who was perceived as dismissive.
- EBEric BrownNov 26, 20255.0Alicia was personable, knowledgeable, and really pleasant to deal with. I can’t say enough about the experience.
- GGGary GoodenNov 10, 20255.0Great staff, very friendly, professional, knowledgeable and courteous. A special thank you to Sharon, she is absolutely amazing!! Also thanks to Alecia. Appreciate y’all.
- MFMiss Emily Charters FishingNov 8, 20255.0The absolute best experience I have ever had at Verizon!! Sharon helped me through the very difficult process of working through assurian coverage. She went above and beyond in every way. Can’t say enough about how impressed I was by the service. Wish I could give them 6 stars!
- LJLarry Thorne JrNov 1, 20255.0A+ Customer Service, The Employees are very well informed of all the products.
- DDdodgetruck67Oct 18, 20251.0Was a Verizon customer for 15 years… switched to another carrier and went to pay my final bill. Went in because couldn’t pay online (see below). Representative got to me within about 3 min so short wait but… when I inquired as to getting a copy of my final bill, she said I could not get a copy or printout. I asked why and she said would be sent to my house. Kept telling me no. I escalated to manager, same rep told me manager was “in a meeting”. So I called customer service and while in store and while on hold the rep in store finally gave me a paper copy of my bill. So she had lied in saying she could not give me a copy. Then I tried to pay and their terminal accepted the payment but then the rep told me the payment was not going through in their actual system. She couldn’t see the payment on her iPad which was logged into the system. She was kind and considerate in not running my card again, gave me a phone call link to customer service who called me and I had to spend 20 min on phone trying to pay the final bill. They tried to charge me a $10 fee to pay by phone but I explained the situation and they finally after checking and discussing it for 5 minutes waived the fee. This all started because Verizon sent email saying I could do this online even if account was closed. Could not access account in any way shape or form online. Once your account is closed it’s impossible to do anything in your account online. How could they possibly want a return customer again someday if they make this kind of havoc for a long time paid on time every time customer?
Frequently Asked Questions About Verizon
What are the Verizon store's hours of operation in Columbia, SC?
The Verizon store in Columbia is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
What types of products can I find at the Verizon Columbia store?
You can find the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, business cell phones, mobile hotspots, tablets, and laptops.
Does the Verizon Columbia store offer delivery and pickup options?
Yes, the store offers in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Can I schedule an appointment to visit the Verizon store in Columbia?
Yes, you can schedule an in-store appointment online for a convenient visit at the Columbia Verizon location.
What payment methods are accepted at Verizon Columbia?
Verizon accepts payments via check, debit card, and mobile NFC payments. They do not require cash-only payments.
Is the Verizon Columbia store wheelchair accessible?
Yes, the store has wheelchair accessible entrances and parking for ease of access.
Where is the Verizon store located in Columbia, South Carolina?
It is located at 10202 Two Notch Rd, Columbia, SC 29229, United States.
What nearby places can I visit before or after shopping at Verizon Columbia?
Nearby you can visit Red Lobster for seafood dining, LV Nail Lounge & Spa for relaxation and beauty services, or Sport Clips Haircuts of NE Columbia for haircuts.
Are there automotive services near the Verizon store in Columbia?
Yes, nearby automotive services include Tire Kingdom, NTB-National Tire & Battery, Mavis Tires & Brakes, Palmetto Pro Tint, and Complete Cart Services.
What are some nearby shopping and services around Verizon Columbia?
Nearby shopping and services include OfficeMax for office supplies, RadioShack for electronics, Liberty Tax Service for tax assistance, and Suit Yourself Menswear & Custom Apparel for clothing.