Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Springfield for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
396 reviews
5 stars
210
4 stars
51
3 stars
26
2 stars
25
1 star
84
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing rudeness, lack of assistance, and dismissive attitudes from staff.
Knowledgeable Staff
Some customers praised specific employees for their knowledge and helpfulness, indicating that there are capable staff members at the store.
Management Issues
Several reviews highlighted issues with management, including unprofessional behavior and lack of accountability for staff mistakes.
Promotional Confusion
Customers expressed frustration over misleading promotional offers and unexpected fees, leading to dissatisfaction with their purchases.
Store Environment
While some customers noted a clean and well-kept store, others felt ignored or unwelcomed, impacting their overall experience.
- MWMike WhiteNov 13, 20255.0Mark, Mike White here. Please take Note: The Phone you gave me had no access for WIRED Headphones. I will be in on MONDAY to EXCHANGE It for 1 that does. Thank you
- LFLance FeathersOct 17, 20255.0The employee fixed a technical problem on my friends phone. He was very knowledgeable
- AKAmy Fizzano KrauterOct 15, 20252.0I have been to this store more than I every should have! I should start by saying that Chase was wonderful to work with and very kind, but I have now been back four times to get my phone set up AND its still not correct. The MOD today was very rude and dismissive of me AND Chase when he was asking questions. I wish I could have just walked out, but unfortunately they were doing something with my phone. I just reviewed the 10 receipts I came home with for certain things and they mis-charged and misrepresented fees. Never again! I hate to leave negative reviews, but unfortunately the management in this location lacks professionalism.
- WWWilliam WilsonSep 19, 20251.0I called customer service who didn't know how to help me so she said for me to go to a Verizon store. I did this and then after going to the Verizon store for help they said the same thing customer service said that "this is above my pay grade" and the store then told me to call the customer service number for help! I then spent a hour and fourth five minutes on the phone getting the refund of money that they took out of my account that they shouldn't have. Very very poor customer service!
- SRShante RobinsonSep 18, 20255.0Always great service when I come here . The manager Adam takes his time and explains any question that I may have. If your looking for great service go to him.
Frequently Asked Questions About Verizon
What products can I find at the Verizon store in Springfield?
You can find the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and more. The store also offers business cell phones, tablets, laptops, and 5G home internet services.
What are the working hours for the Verizon store in Springfield?
The Verizon store is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sundays from 10:00 AM to 6:00 PM.
What payment methods does the Verizon Springfield store accept?
The store accepts checks, debit cards, and mobile NFC payments. It does not require cash only.
Can I schedule an appointment to visit the Verizon store?
Yes, you can schedule an in-store appointment online or through the My Verizon app for convenient shopping at the Springfield store.
What delivery options are available for orders at the Verizon Springfield store?
You can choose in-store pickup, curbside pickup, free 2-day shipping, express lockers, or same-day delivery where available for your orders.
Does the Verizon store offer free Wi-Fi for customers?
Yes, the Verizon store in Springfield provides free Wi-Fi for customers inside the store.
How can I reach the Verizon store in Springfield by public transit?
While specific transit stations aren't listed, nearby landmarks like Springfield Shopping Center can help guide you to the store for easy access.
Are there any places to eat near the Verizon store in Springfield?
Yes, nearby dining options include The Sweet Taco, Red Pin Pub, Springfield Ale House Delco, Nickybigs Restaurant & Bar, and Crack Crab for a variety of cuisines.
Where can I shop for furniture near the Verizon store in Springfield?
Nearby furniture stores include Mattress Firm and Furnish 123 Springfield, PA, perfect for your home furnishing needs before or after your visit to Verizon.
What other related stores are close to Verizon in Springfield?
You can find other mobile phone stores like AT&T nearby, as well as services like UPS Alliance Shipping Partner and Staples for your shipping and office supply needs.