Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Pottstown, PA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
435 reviews
5 stars
336
4 stars
38
3 stars
11
2 stars3
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and knowledge of staff members like Cam, Evan, and Chandler, highlighting their ability to assist with upgrades and explain options clearly.
Negative Experiences
Several reviews expressed frustration with deceptive practices, such as unexpected charges and poor communication regarding services and trade-ins.
Store Environment
Some customers reported a lack of acknowledgment and assistance from staff, leading to negative experiences, particularly during busy times.
Mixed Reviews
While many customers had positive interactions, others reported significant issues with service and billing, indicating inconsistency in customer experiences.
- BTBrian TestaJan 2, 20265.0Very helpful employee (Cam) who was helping multiple customers simultaneously
- KKKenneth KottNov 24, 20255.0Chan was very helpful in helping us upgrade to a new iPhone 16e.
- KSKim SmithNov 6, 20251.0I’ve been a loyal Verizon customer for many years, but this experience left me frustrated. I canceled the Disney, Hulu, and ESPN bundle through the Verizon app to open a Hulu + Live TV account. The app said I’d still have access until November 8, which kept my Hulu account linked and prevented me from signing up for Hulu Live. I spent hours trying to get help, but the issue wasn’t resolved. I hope Verizon improves communication and support for loyal customers.
- TTTherinOct 31, 20251.0Worst store around don't go here. I got the old fashion run around they up sold me a watch and then it stopped working and it's under warranty and they don't want to replace it. They can't help you in store for anything... I will be telling all my associates not to go to Verizon ever again.
- ASAl SellOct 25, 20254.0It was pretty good
Frequently Asked Questions About Verizon
What products does Verizon in Pottstown offer?
Verizon in Pottstown offers wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Samsung, Apple, and Google.
What are the operating hours for the Verizon store at 223 Shoemaker Rd?
The Verizon store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Can I pick up my Verizon order in-store at this location?
Yes, in-store pickup is available at the Verizon Pottstown location.
What payment methods are accepted at the Verizon Pottstown store?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does the Verizon Pottstown store offer device protection services?
Yes, the store offers device protection along with new lines, upgrades, new devices, accessories, and Fios Home Internet services.
Is there free Wi-Fi available at the Verizon store on Shoemaker Rd?
Yes, free Wi-Fi is available at the Verizon Pottstown store for customers.
Which nearby gym can I visit before or after shopping at Verizon?
Crunch Fitness, a gym offering boxing classes and other fitness activities, is located near the Verizon store.
What dining options are available near the Verizon Pottstown store?
Nearby dining options include King’s Buffet (Chinese cuisine), Los Aztecas (Mexican/Latin American cuisine), Arby’s (fast food), and Hi Pot (Asian cuisine).
Are there other mobile phone stores close to the Verizon location in Pottstown?
Yes, nearby mobile phone stores include Metro by T-Mobile, Cricket Wireless, and CPR Cell Phone Repair Pottstown.
How can I get to the Verizon store in Pottstown using nearby landmarks?
You can find the Verizon store near landmarks such as Rent-A-Center, Dollar Tree, and the UPS Access Point location, which can help guide your visit.