Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Phoenixville, PA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
271 reviews
5 stars
212
4 stars
10
3 stars
8
2 stars4
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees were praised for their helpfulness and knowledge, while others were criticized for rudeness and lack of assistance.
Staff Knowledge
Several customers highlighted the staff's knowledge and ability to assist with phone upgrades and service issues, particularly praising individuals like Jordan and Saamir.
Store Conditions
Complaints about the store's environment, including broken air conditioning and long wait times due to insufficient staffing.
Sales Process
Positive feedback on the efficiency of the sales process, with many customers appreciating the quick service and assistance with phone setups.
- RZRobert Zienkowski4 days ago5.0Awesome service! Thanks so much!
- JWJames Walt5 days ago5.0Tre was excellent. He assessed what I needed and didn't try to over sell things to me. He took the time to help me set the new phone up and make sure I knew what I needed to know about it.
- KDKatie DDec 12, 20251.0I had a frustrating experience at this Verizon store. I was told trade-ins were not available, which was incorrect, and I was charged $130 for a line I did not request. The line has since been removed, and the service team is assisting with the trade-in, but this caused unnecessary stress. Customers should be given accurate information and careful attention to avoid mistakes like this.
- VTVishnu TNov 30, 20251.0Went for pickup and the associate is not ready to answer any questions since I did online order. For any question - “Go do online” Why the heck they have a store if they cannot answer simple questions. Asked if they have stock of certain model- Rep says “ I cannot answer that “.
- APAlan PooleNov 13, 20251.0As a business owner, I would advise you do not work with Verizon wireless. At this store, their business rep admitted that they had been overcharging me, charging for items they should not have been, we even had a line we canceled and they continued to bill that line for a year. Then when we audited the bills and caught these issues they told me they would not apply the credits to my account and we are talking about roughly $1000.00 in charges my company should not have paid. I am arranging to cancel the service here shortly. Do Not use Verizon!
Frequently Asked Questions About Verizon
What types of products can I find at the Verizon store in Phoenixville?
You can find a full range of wireless devices including phones, tablets, smartwatches, accessories, and home internet products at the Verizon store in Phoenixville.
What brands are available at the Verizon authorized retailer in Phoenixville?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Otterbox and Mophie.
What are the store hours for the Verizon location at 700 Nutt Road?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturdays from 10:00 AM to 7:00 PM, and Sundays from 11:00 AM to 6:00 PM.
Does the Verizon Phoenixville store offer in-store pickup?
Yes, they offer in-store pickup service for online orders.
What payment methods are accepted at the Verizon store in Phoenixville?
The store accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Are there any nearby restaurants where I can grab a meal before or after visiting Verizon?
Yes, nearby you can visit The Thai Place, PrimoHoagies Phoenixville, or Palermo's Pizza, all convenient options to enjoy a meal around your visit.
Where can I find nearby services such as an ATM while at or near the Verizon store in Phoenixville?
Nearby ATMs include LibertyX Bitcoin ATM and Citizens ATM, providing easy access to cash during your visit.
Are there nearby salons or spas near the Verizon store where I can relax?
Yes, 4 Seasons Nails & Spa and Supercuts are close by if you want to get a beauty or hair treatment after shopping.
Is there free Wi-Fi available at the Verizon Phoenixville store?
Yes, the store offers free Wi-Fi to customers during their visit.
How can I contact the Verizon store in Phoenixville for more information?
You can contact them by phone at +1 610-482-4408 or email at Info@victra.com.