Business Details
About
VeterinariansVeterinary Clinics & HospitalsPet GroomingVCA Animal Hospitals
Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.
Location
VCA West Shore Animal Hospital
719 Limekiln Road, New Cumberland, PA
17070, United States
Hours
Reviews
4.4
244 reviews
5 stars
180
4 stars
26
3 stars
6
2 stars
10
1 star
22
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Feedback is mixed regarding staff professionalism, with some praising the kindness and care of the staff, while others report rudeness and unprofessional behavior from certain receptionists and veterinarians.
Upselling Concerns
Many customers expressed frustration over perceived upselling tactics, feeling pressured to purchase unnecessary services or products during visits.
Quality of Care
While some reviews highlight excellent care and compassion from specific veterinarians, others report inadequate examinations and a lack of thoroughness in addressing pet health issues.
Appointment Availability
Numerous customers noted difficulties in securing timely appointments, often being referred to emergency services due to long wait times for regular visits.
Overall Experience
The overall sentiment is mixed, with some long-time clients expressing dissatisfaction with recent changes in service quality, while others continue to have positive experiences.
- EGEric Gallant4 days ago5.0I’d like to thank Dr. Richards and the special people at VCA Westshore for taking care of Delta and Dutch your kindness. There’s no bounds and I am eternally grateful for your care.
- YYYaeDec 12, 20251.0The receptionist Makayla is very rude and unprofessional. Canceled my appointment and will be taking my dog somewhere else.
- MAMs. AntonetteNov 26, 20253.0Like any other place. Too many upsells without addressing the issue for coming in. Came in for hair loss on my cat, left with a rabies shot and flea stuff for an in-house cat. Never really addressed the hair loss.
- TMTaryn MorganNov 11, 20255.0Been going here for a few years and the staff is beyond wonderful. Never wait more than a few minutes, I feel like they take their time with us; so appreciative of all who work here!
- ASAshley StillOct 9, 20255.0We recently had to euthanize our beagle and the techs, staff and doctor were really wonderful at making our girl comfortable. They gave her lots of love and treats.
Frequently Asked Questions About VCA West Shore Animal Hospital
What types of animals does VCA West Shore Animal Hospital treat?
VCA West Shore Animal Hospital provides care for cats, dogs, and exotic pets.
What are the operating hours of VCA West Shore Animal Hospital?
The hospital is open Monday through Friday from 7:30 AM to 6:00 PM and closed on weekends.
Where is VCA West Shore Animal Hospital located?
It is located at 719 Limekiln Road, New Cumberland, PA 17070, USA.
What veterinary services are offered at VCA West Shore Animal Hospital?
Services include advanced care, allergy and skin relief, diabetes treatment for dogs and cats, diagnostics, diet and nutrition, flea and tick control, preventive care, spay and neuter, vaccines, and more.
Is VCA West Shore Animal Hospital accredited?
Yes, it is accredited by the American Animal Hospital Association (AAHA).
Does VCA West Shore Animal Hospital offer any promotions for new clients?
Yes, new clients can access a free first exam coupon via their website.
How can I contact VCA West Shore Animal Hospital?
You can call their local phone at +1 717-774-0685 or main phone at +1 717-216-0446.
Are there convenient places to eat near VCA West Shore Animal Hospital?
Yes, Dunkin' Donuts is nearby, perfect for grabbing coffee or a quick snack before or after your visit.
What nearby accommodations are available for out-of-town pet owners visiting VCA West Shore Animal Hospital?
Nearby hotels include Motel 6, BEST WESTERN Plus New Cumberland Inn & Suites, and Scottish Inns Harrisburg - Hershey South.
Are there recreational or fitness facilities near VCA West Shore Animal Hospital?
Yes, Yellow Breeches Sports Center and Excellerator Fitness are nearby spots for sports and recreation you might enjoy.