Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Monroeville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
453 reviews
5 stars
201
4 stars
75
3 stars
43
2 stars
33
1 star
101
What are people saying?
AI-generated from recent customer reviews
Customer Service
There are numerous complaints about poor customer service, with many customers feeling ignored, mistreated, or receiving inadequate assistance.
Staff Knowledge
While some employees were praised for their helpfulness and knowledge, others were criticized for being rude or unhelpful, indicating inconsistency in staff performance.
Wait Times
Customers frequently reported long wait times and understaffing issues, leading to frustration and dissatisfaction.
Mixed Experiences
Some customers had positive experiences with specific employees, while others had negative interactions, suggesting a lack of uniformity in service quality.
- JCJohn Chesney2 days ago2.0Tried to get the Google Pixel 10 deal. The guy was very rude by telling us to "please let him finish" and refused to sell us the phones without taking the insurance plan off. Absolutely no help at all and a complete waste of time.
- XSXavier SchmidtJan 3, 20264.0Had major issues with two pixel 10 pro XLs but the store finally figured it out.
- GJgreg johnstonDec 26, 20251.0Terrible customer service. The manager Kayla made it obvious she did not want to return my product. I am going to assume very similar to many other retail locations employees only want to make sales, but in the ways of customer service this is terrible in the ways of retaining customers. Once you buy a product best wishes and deal with customer service online! You might as well purchase your devices online because that is the way you will handle any business anyway. A.I. operators and shipping labels. Thank you for nothing!
- CFCody FNov 22, 20255.0Great experience. Great staff, specifically Brady.
- BLBilly LesnakOct 18, 20251.0One of the single worst interactions I’ve ever had with Verizon. Chris, the sales man was so horribly, horribly condensing and an embarrassing representation for the company. I asked for the differences between plans and after a few questions was met with, “well, do you know what faster internet is?” Seriously, a pathetic excuse of human being. I’ll be honest, if that’s the standard for Verizon employees, that says more about their company than any review ever could. This isn’t a one-off review either. This is a pattern of disturbing and disgusting behavior from their staff over the last 12 months — before and after the move. The Monroeville store already had the reputation of being the worst store in the area, with the Penn Center location being preferable by most members of the community. Today, their employees confirmed why the community has turned against them. We’ll be filing a complaint to Verizon directly but quite honestly, this should be a warning to steer clear of this store and the people they hire. When the store inevitably replies with the corporate canned, “Sorry we missed the mark. We strive to do better. Hope to see you next time,” it’ll show how little they actually care about the customer and making things better. Things need to change. Until then, DO NOT patronize this store or support their employees.
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Monroeville?
The Verizon store in Monroeville is open Monday to Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
Which brands of smartphones does the Verizon Monroeville store offer?
They offer the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What online services does Verizon Monroeville provide for customer convenience?
Customers can schedule in-store appointments and place orders online with options like in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Does Verizon Monroeville accept mobile payments and debit cards?
Yes, Verizon accepts mobile NFC payments, debit cards, as well as checks, but does not require cash only.
Can I pick up my online Verizon order at the Monroeville store?
Yes, you can buy online and pick up your order in-store at the Monroeville location for added convenience.
What types of plans and services are available at Verizon Monroeville?
They offer mobile plans, wireless internet plans, voice plans, and Fios internet plans.
Is there free Wi-Fi available at the Verizon Monroeville store?
Yes, free Wi-Fi is available at the store for customer use.
What are some dining options near Verizon Monroeville?
Nearby dining options include Hello Bistro for American and burger dishes, Anthony's Coal Fired Pizza for Italian pizza, and Taco Bell for fast food.
Are there other mobile phone stores near Verizon in Monroeville?
Yes, AT&T and T-Mobile stores are also nearby, giving customers additional mobile phone and accessory options.
What nearby coffee and banking services are available around Verizon Monroeville?
Starbucks offers coffee nearby, and there are banking services such as Bank of America Financial Center and PNC close to the store for your convenience.