Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Monroeville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
448 reviews
5 stars
199
4 stars
74
3 stars
43
2 stars
32
1 star
100
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others were described as rude or unhelpful.
Staffing Issues
Multiple reviews mention long wait times and understaffing, leading to frustration among customers.
Knowledge and Helpfulness
Some staff members received high praise for their knowledge and ability to assist customers effectively, while others were criticized for lack of assistance.
Store Management
Several reviews express dissatisfaction with store management, citing poor handling of customer issues and a lack of accountability.
Overall Experience
The overall experience at the store is mixed, with some customers reporting positive interactions while others strongly advise against visiting due to poor service.
- CFCody F1 day ago5.0Great experience. Great staff, specifically Brady.
- ASAshley SOct 21, 20255.0Jordan was awesome and more than patient with my whole family. Very knowledgeable and helpful. The manger on duty was also super helpful and willing to help. Love this store
- BLBilly LesnakOct 18, 20251.0One of the single worst interactions I’ve ever had with Verizon. Chris, the sales man was so horribly, horribly condensing and an embarrassing representation for the company. I asked for the differences between plans and after a few questions was met with, “well, do you know what faster internet is?” Seriously, a pathetic excuse of human being. I’ll be honest, if that’s the standard for Verizon employees, that says more about their company than any review ever could. This isn’t a one-off review either. This is a pattern of disturbing and disgusting behavior from their staff over the last 12 months — before and after the move. The Monroeville store already had the reputation of being the worst store in the area, with the Penn Center location being preferable by most members of the community. Today, their employees confirmed why the community has turned against them. We’ll be filing a complaint to Verizon directly but quite honestly, this should be a warning to steer clear of this store and the people they hire. When the store inevitably replies with the corporate canned, “Sorry we missed the mark. We strive to do better. Hope to see you next time,” it’ll show how little they actually care about the customer and making things better. Things need to change. Until then, DO NOT patronize this store or support their employees.
- JGJolette GenarellaOct 10, 20251.0One poor overworked employee. Struggling to do anything in the store. Been waiting now for over an hour with only two people in front of me. So many other people have come in and left. Losing alot of buisness due to understaffing and extra long waits.
- RHRahmon HartAug 26, 20251.0Very poor customer service. I was randomly told they were only taking appointments when I arrived there. Wasted a drive and wasted my time. Said it was due to being poorly staffed. When your open you are supposed to be open until the time posted.
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Monroeville?
The Verizon store in Monroeville is open Monday to Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM.
Which brands of smartphones does the Verizon Monroeville store offer?
They offer the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What online services does Verizon Monroeville provide for customer convenience?
Customers can schedule in-store appointments and place orders online with options like in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Does Verizon Monroeville accept mobile payments and debit cards?
Yes, Verizon accepts mobile NFC payments, debit cards, as well as checks, but does not require cash only.
Can I pick up my online Verizon order at the Monroeville store?
Yes, you can buy online and pick up your order in-store at the Monroeville location for added convenience.
What types of plans and services are available at Verizon Monroeville?
They offer mobile plans, wireless internet plans, voice plans, and Fios internet plans.
Is there free Wi-Fi available at the Verizon Monroeville store?
Yes, free Wi-Fi is available at the store for customer use.
What are some dining options near Verizon Monroeville?
Nearby dining options include Hello Bistro for American and burger dishes, Anthony's Coal Fired Pizza for Italian pizza, and Taco Bell for fast food.
Are there other mobile phone stores near Verizon in Monroeville?
Yes, AT&T and T-Mobile stores are also nearby, giving customers additional mobile phone and accessory options.
What nearby coffee and banking services are available around Verizon Monroeville?
Starbucks offers coffee nearby, and there are banking services such as Bank of America Financial Center and PNC close to the store for your convenience.